Overview
Work History
Education
Skills
Gardening and fishing
Timeline
Generic

Jo Smith-Simons

Salem,OR

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Timm Homes
01.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Business Office Manager

Northwest Superior Painting Inc
02.2014 - Current
  • Maximized cash flow through optimal billing and collection processes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.

Manager

All Rv& Equipment Services
07.2014 - 09.2017
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Customer Service Representative

H & R Block Tax Services
01.2008 - 06.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Owner /Operator Technician

ABN Plant Service
03.2001 - 10.2005
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Education

Associate of Arts - ASL, Interpreting Training

Antelope Valley College
Lancaster, CA
06.2013

Skills

  • Active Listening
  • Fleet Dispatching
  • Report Creation
  • Sales Expertise
  • Customer Relations
  • Staff Training
  • Retail Sales Customer Service
  • Senior Leadership Support

Gardening and fishing

Love when the Spring time comes and I can get out and play with my flowers. Fishing is one of thouse relaxing things I like to do when a little stressed.

Timeline

Customer Service Representative

Timm Homes
01.2018 - Current

Manager

All Rv& Equipment Services
07.2014 - 09.2017

Business Office Manager

Northwest Superior Painting Inc
02.2014 - Current

Customer Service Representative

H & R Block Tax Services
01.2008 - 06.2008

Owner /Operator Technician

ABN Plant Service
03.2001 - 10.2005

Associate of Arts - ASL, Interpreting Training

Antelope Valley College

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Jo Smith-Simons