Jo Valdespino
The Home Depot Inc
Belgrade,MT
12
years of professional experience
Dedicated customer service professional with strong cash handling and complaint resolution skills. Known for reliability and adaptability in high-pressure situations, ensuring exceptional customer satisfaction and loyalty.
Work History
Customer Service Cashier
7 Years 8 Months- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in locating products and providing exceptional service.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Maintained cleanliness and organization of checkout areas for optimal efficiency.
- Mentored junior staff, fostering a collaborative team environment.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Sales Associate and Cashier
3 Years 11 Months- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Trained new associates on sales techniques, product knowledge, and store policies to promote consistency.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Applied Science - Respiratory Therapy
Skills
Cash handling
Cash register operation
Complaint resolution
CRM management
Customer service
Customer loyalty
Reliable and punctual
Patient and composed
Honest and trustworthy
Adaptable and flexible
Adaptable and flexible
Timeline
Customer Service Cashier
The Home Depot Inc
09.2015 - 05.2023Read More
Sales Associate and Cashier
TJ Maxx, TJX Companies
10.2011 - 09.2015Read More
St Paul Technical College
Associate of Applied Science from Respiratory Therapy
Read More