ASHLEY FELIZ
Haines City,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Chipotle
12.2020 - Current
- Managed team of 25+ employees, ensuring efficient operations and exceptional customer service
- Oversaw inventory management and ordering to meet customer demands and control costs
- Developed and implemented staff training programs to enhance performance and productivity
- Collaborated with upper management to analyze financial reports and set strategic goals
- Managed restaurant operations with a focus on customer service and staff training
- Led team in achieving sales targets and implemented strategies to improve profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Retail Sales Associate
American Eagle
11.2019 - 11.2020
- Assisted customers in selecting products and provided personalized recommendations for their needs
- Collaborated with team members to achieve sales goals and provide exceptional customer service
- Managed cash registers efficiently and accurately while providing exceptional customer service.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Victoria's Secret & PINK
08.2018 - 09.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Associate Of Business Administration -
Manhattan Business Academy
New York, NYSkills
- Bilingual
- Customer Assistance
- Cash handling
- Leadership
- Problem solving
- Customer Relations
- Team motivation
- Product and service knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Chipotle
12.2020 - Current
Retail Sales Associate
American Eagle
11.2019 - 11.2020
Sales Associate
Victoria's Secret & PINK
08.2018 - 09.2019
Associate Of Business Administration -
Manhattan Business Academy