Summary
Overview
Work History
Education
Skills
Timeline
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Joaccy Guadalupe Cortes

Atlanta,GA

Summary

Sales agent specializing in customer service and order processing, consistently achieving high customer satisfaction ratings. Demonstrated expertise in effective communication and problem-solving, leading to improved client relationships. Proven track record of enhancing operational efficiency through streamlined processes.

Overview

2
2
years of professional experience

Work History

Sales Agent

DHL Express ServicePoint
Suwanee, GA
12.2025 - 09.2026
  • Addressed customer complaints with effective solutions, fostering trust and loyalty.
  • Supported customers with shipping inquiries and service options, contributing to improved satisfaction.
  • Coordinated package pickups and deliveries, ensuring timely service for clients.

Cook/Prep Cook

Little Gem
Atlanta, GA
05.2025 - 12.2025
  • Prepared and cooked diverse dishes, enhancing menu offerings and customer satisfaction.
  • Maintained cleanliness and organization of kitchen workstations, supporting efficient kitchen operations.

Hostess

Little Alley Steak
Atlanta, GA
09.2024 - 05.2025
  • Managed reservations and organized seating charts for efficient table turnover.
  • Streamlined reservation systems to optimize table turnover and elevate guest experience.
  • Coordinated reservations and organized seating charts for seamless table turnover.
  • Supported waitstaff by delivering menus and water, contributing to improved guest satisfaction.
  • Communicated wait times clearly to guests, ensuring transparency and understanding.

Inbound / Style team member

Target
Atlanta, GA
07.2024 - 12.2024
  • Assisted customers in selecting merchandise and providing styling advice.
  • Guided customers in selecting clothing and accessories, enhancing their overall shopping experience.
  • Maintained visual standards by organizing and restocking displays.
  • Collaborated with team members to ensure product availability and presentation.
  • Restocked shelves and ensured product availability, supporting smooth daily operations.

Education

High School Diploma -

North Atlanta High School
Atlanta, GA

Skills

  • Sales techniques
  • Customer service and support
  • Customer relationship management
  • Product knowledge
  • Order processing
  • Shipping logistics
  • Retail display management

Timeline

Sales Agent

DHL Express ServicePoint
12.2025 - 09.2026

Cook/Prep Cook

Little Gem
05.2025 - 12.2025

Hostess

Little Alley Steak
09.2024 - 05.2025

Inbound / Style team member

Target
07.2024 - 12.2024

High School Diploma -

North Atlanta High School
Joaccy Guadalupe Cortes