Joakay Shidoma
Syracuse,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
Languages
4
4
years of professional experience
Work History
Project Hedgehog AI
Handshake
Syracuse , NY
12.2025 - 05.2026
- Proposed practical ideas and solutions that enhanced team performance and outcomes.
- Leveraged technical skills to troubleshoot complex issues, facilitating effective solutions.
- Utilized software and tools to streamline processes, contributing to enhanced performance.
- Organized priorities and tasks to meet service goals efficiently.
- Fulfilled daily responsibilities accurately and on schedule.
DoorDash Delivery Driver
DoorDash
Syracuse , NY
05.2024 - 04.2025
- Delivered food quickly to customers across different locations.
- Used GPS and mapping tools to find efficiently routes.
- Updated customers on delivery status in clear, timely communication.
- Managed multiple orders simultaneously while ensuring high service quality.
- Adapted delivery schedules to meet customer demand during peak times.
- Facilitated positive customer experiences by completing on-time deliveries and addressing issues promptly.
- Maintained positive, respectful communication with customers and team members.
- Addressed customer complaints regarding products or services to ensure satisfaction.
- Followed safety rules and maintained a clean driving record with no accidents or incidents.
Barista/Cashier
Fingerlakes Coffee Roasters
Syracuse , NY
01.2022 - 03.2024
- Operated cash register efficiently and processed customer transactions accurately.
- Provided customer service by answering questions and resolving concerns promptly.
- Prepared coffee beverages according to established recipes and quality standards.
- Prepared and served a variety of hot and cold beverages to customers in a fast-paced café environment.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Described menu items to customers and suggested appealing products.
- Engaged customers during promotional events, effectively promoting new menu items and enhancing customer experience.
- Collaborated with team members to create a positive work environment and enhance service flow.
- Trained new baristas on equipment operation and drink preparation techniques, facilitating a smooth onboarding process.
Education
Bachelor of Arts - English/Creative Writing
Le Moyne College
Syracuse, NY05-2026
Associate of Arts - Humanities
Onondaga Community College
Syracuse, NY12-2023
High School Diploma -
Henninger High School
Syracuse, NY06-2019
Skills
- Project management
- Software proficiency
- Process optimization
- Risk management
- Time management
- Analytical thinking
- Problem resolution
- Effective communication
- Customer engagement
- Team collaboration
- Team effectiveness
- Relationship building
- Conflict resolution
- Active listening
- Calm under pressure
- Social awareness
- Microsoft Word expertise
Languages
English
Native/ Bilingual
karen
Native/ Bilingual
Spanish
Limited
Thai
Limited
Japanese
Elementary
Accomplishments
- Medal of Excellence and Preseverance
- NYSPHAA Sectional Tournament, 2nd Place Medal
- Grant Middle School 7th Grade High Honor Roll Student
Affiliations
- Gym
- Golf
- Soccer
- Reading
- Writing
- Music
- Video Games
- Drawing/Painting
- Carpentry/ Wood Carving
- Fashion
- Fishing
- Going for walks/Running
Timeline
Project Hedgehog AI
Handshake
12.2025 - 05.2026
DoorDash Delivery Driver
DoorDash
05.2024 - 04.2025
Barista/Cashier
Fingerlakes Coffee Roasters
01.2022 - 03.2024
Bachelor of Arts - English/Creative Writing
Le Moyne College
Associate of Arts - Humanities
Onondaga Community College
High School Diploma -
Henninger High School