Eliezer Rodriguez
Houston,TX
Summary
Detail‑oriented Information Systems student with hands‑on experience in technical support, system troubleshooting, data management, and user assistance across healthcare and telecommunications environments. Proven ability to diagnose basic hardware and software issues, support end users both in person and remotely, and navigate multiple digital systems with accuracy and patience. Bilingual in English and Spanish, with strong communication skills and the ability to support diverse users. Recently relocated to Houston, TX and seeking an entry‑level IT or Technology Support role where technical aptitude, problem‑solving ability, and reliability are valued.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fellowship - Project Hedgehog
Handshake AI
Remote
03.2026 - Current
- Worked on AI system testing and data quality tasks, including dataset labeling, error reporting, and output validation. Applied IT skills in data handling, QA processes, and technical documentation to support AI model improvement.
Sales Representative II
Metroplus Health
Bronx, NY
10.2025 - Current
- Troubleshot account access, document upload failures, and verification errors within the NY State of Health platform, improving system usability and reducing technical disruptions for members.
- Updated and maintained member data across multiple digital systems, ensuring accuracy, resolving system‑generated errors, and supporting smooth information flow across platforms.
- Guided users through online enrollment and recertification tools by diagnosing technical issues, clarifying system steps, and ensuring successful completion of digital processes.
Financial Counselor
NYC Health + Hospitals
Elmhurst, NY
03.2024 - 10.2025
- Assisted patients with navigating Epic and online financial portals by troubleshooting access issues, guiding document uploads, and ensuring successful completion of digital forms.
- Processed applications and maintained accurate patient financial records in Epic, identifying and correcting data inconsistencies to meet system, compliance, and audit standards.
- Worked with administrative and IT teams to resolve Epic access and workflow issues, improving system reliability and overall operational efficiency.
Technical Sales Specialist
Altice USA
Bronx, NY
12.2021 - 08.2023
- Installed and troubleshot home internet equipment. Including modems, routers, and Wi‑Fi systems diagnosing connectivity issues and restoring stable network performance for customers.
- Configured customer devices by activating SIM cards, transferring data, and setting up apps and account settings to ensure smooth onboarding and optimal device functionality.
- Documented technical issues and resolutions in CRM systems, supporting accurate reporting, trend analysis, and continuous improvement of technical support operations.
Education
Bachelor's - Information Systems
CUNY School of Professional Studies
New York CityAssociate in Arts (A.A.) - Business Management
CUNY Borough of Manhattan Community College
New YorkSkills
- Device configuration
- Network troubleshooting
- Operating systems
- Technical support
- Application support
- User support
- Remote support
- Project management
- Active Directory
- Network administration
Software & Systems
- Microsoft Office (Excel, Word, Outlook, Teams)
- CRM & ticketing systems
- Active Directory
- EPIC
- SalesForce
Certification
CompTIA+ & CompTIA: In Progress
Network+ at CompTIA: In Progress
Network+ at CompTIA: In Progress
Timeline
Fellowship - Project Hedgehog
Handshake AI
03.2026 - Current
Sales Representative II
Metroplus Health
10.2025 - Current
Financial Counselor
NYC Health + Hospitals
03.2024 - 10.2025
Technical Sales Specialist
Altice USA
12.2021 - 08.2023
Bachelor's - Information Systems
CUNY School of Professional Studies
Associate in Arts (A.A.) - Business Management
CUNY Borough of Manhattan Community College