Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Matthew Jackson

Matthew Jackson

Crossett,AR

Summary

Experienced with network and system administration, ensuring robust and secure IT environments. Utilizes technical acumen to troubleshoot and resolve issues promptly. Strong understanding of network protocols, security measures, and system optimization techniques.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Extra Help Archeological Project Assistant

University of Arkansas at Monticello
Monticello, AR
04.2025 - Current
  • Cataloged and sorted artifacts while preserving associated information.
  • Maintained organization of physical catalog to mitigate potential complications.
  • Executed migration of artifact data into SQL database for enhanced management.

Hybrid Systems Administrator

Network Services Group
Little Rock, AR
01.2023 - 10.2024
  • Managed onboarding and offboarding of employees.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Worked with users to determine areas of technology in need of improved usability.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.

Education

Associate of Applied Science - Computer Information Systems

Southern Arkansas University
Magnolia, AR
01.2023

Skills

  • Windows administration
  • VPN configuration
  • System troubleshooting
  • Wireless networking
  • Hardware installation
  • Access control
  • Application support
  • Remote Access solutions
  • Server management
  • Network administration
  • Mobile device management
  • Virtualization technologies
  • Group policy management
  • Active directory
  • Network troubleshooting
  • File system administration
  • Desktop troubleshooting
  • Software installation
  • Hardware troubleshooting
  • System upgrades
  • Device configuration
  • Project coordination

Certification

  • Comptia A+

References

Blake Duhamel, Network Services Group.

Head of the Security Team. blakeduhamelo@gmail.com

Divesh Acharya, Southeast Arkansas University Tech.

Professor of Computer Information Systems Technologies. 870-574-4723

Timeline

Extra Help Archeological Project Assistant

University of Arkansas at Monticello
04.2025 - Current

Hybrid Systems Administrator

Network Services Group
01.2023 - 10.2024

Associate of Applied Science - Computer Information Systems

Southern Arkansas University
Matthew Jackson