Matthew Jackson
Crossett,AR
Summary
Experienced with network and system administration, ensuring robust and secure IT environments. Utilizes technical acumen to troubleshoot and resolve issues promptly. Strong understanding of network protocols, security measures, and system optimization techniques.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Extra Help Archeological Project Assistant
University of Arkansas at Monticello
Monticello, AR
04.2025 - Current
- Cataloged and sorted artifacts while preserving associated information.
- Maintained organization of physical catalog to mitigate potential complications.
- Executed migration of artifact data into SQL database for enhanced management.
Hybrid Systems Administrator
Network Services Group
Little Rock, AR
01.2023 - 10.2024
- Managed onboarding and offboarding of employees.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
Education
Associate of Applied Science - Computer Information Systems
Southern Arkansas University
Magnolia, AR01.2023
Skills
- Windows administration
- VPN configuration
- System troubleshooting
- Wireless networking
- Hardware installation
- Access control
- Application support
- Remote Access solutions
- Server management
- Network administration
- Mobile device management
- Virtualization technologies
- Group policy management
- Active directory
- Network troubleshooting
- File system administration
- Desktop troubleshooting
- Software installation
- Hardware troubleshooting
- System upgrades
- Device configuration
- Project coordination
Certification
- Comptia A+
References
Blake Duhamel, Network Services Group.
Head of the Security Team. blakeduhamelo@gmail.com
Divesh Acharya, Southeast Arkansas University Tech.
Professor of Computer Information Systems Technologies. 870-574-4723
Timeline
Extra Help Archeological Project Assistant
University of Arkansas at Monticello
04.2025 - Current
Hybrid Systems Administrator
Network Services Group
01.2023 - 10.2024
Associate of Applied Science - Computer Information Systems
Southern Arkansas University