Joakima Jones
Washington,DC
Summary
Results-driven Senior Project Operations Specialist with expertise in program management and financial reporting. Enhances operational processes and coordinates budget activities to implement strategic improvements. Oversees program funding operations and ensures compliance with requirements, while optimizing resource management and record-keeping to improve service delivery and efficiency.
Overview
12
12
years of professional experience
Work History
Operations Program Specialist
UHCS
Washington, DC
01.2023 - Current
- Streamlined documentation and reporting processes to enhance accessibility and accuracy.
- Supported quality improvement initiatives across programs and services.
- Facilitated data collection efforts to evaluate program effectiveness and patient satisfaction.
- Developed educational materials to promote patient understanding and engagement.
- Ensured compliance with healthcare regulations and standards.
- Conducted training sessions for new staff on healthcare protocols.
- Contributed to development of community health programs and outreach initiatives.
- Collaborated with medical professionals to coordinate comprehensive patient care plans.
Senior Project Operations Specialist
Howard University
Washington, DC
10.2017 - Current
- Coordinated programs and operational initiatives, leading to enhanced overall efficiency.
- Tracked project milestones, risks, and deliverables to ensure successful project completion.
- Prepared executive dashboards and financial reports for stakeholder analysis.
- Implemented process improvements, enhancing team operational effectiveness.
- Streamlined daily tasks through new processes, significantly increasing efficiency.
- Created detailed reports on trends in operational performance, costs, and productivity for informed decision-making.
- Developed efficient inventory tracking processes, ensuring data accuracy.
- Managed cost center expenditures and prepared financial reports.
Executive Assistant
Pinnacle Engineering & Management Solutions, LLC |
Washington, DC
01.2015 - 09.2017
- Coordinated complex calendars and scheduled multi-time zone meetings to ensure alignment among senior leadership.
- Managed time-sensitive deliverables and coordinated employee travel logistics to support organizational efficiency.
- Provided detailed travel itineraries and prepared executive-level correspondence and reports.
Administrative Specialist / Executive Assistant
Administrative Office of the U.S. Courts
01.2014 - 01.2015
- Delivered robust administrative support, facilitating executive operations, case management, and high-profile event coordination.
- Coordinated scheduling and logistics for court hearings and meetings, ensuring seamless execution of events.
- Prepared and presented detailed briefing materials, ensuring executive readiness for pivotal meetings.
- Developed professional meeting materials, including directories and agendas, to enhance overall event quality.
- Maintained committee data on judiciary's intranet, improving information accessibility and increasing user engagement.
- Led business continuity plan updates for improved emergency preparedness within the Administrative Office.
- Analyzed staffing levels and resource allocations, optimizing operational efficiency across judicial functions.
- Conducted comprehensive life cycle cost analyses to evaluate judicial programs' economic viability.
Education
Bachelor of Arts - Administration of Justice
University of The District of Columbia
WashingtonSkills
- Program operations and project lifecycle
- Strategic operations and cost management
- Financial reporting and budget coordination
- Process improvement and performance metrics
- Stakeholder and vendor management
- Cross-functional collaboration and communication
- Executive reporting and analytics
- Power BI and Excel data analysis
- Workday, PeopleSoft, and SAP Concur
- Salesforce and HubSpot CRM
- Smartsheet, Mondaycom, and ServiceNow
- DocuSign, SharePoint, and Teams collaboration
- Event planning coordination
- Qualtrics and SurveyMonkey feedback solutions
Websites
Personal Information
Title: Senior Project Operations Specialist
Technology And Platforms
Smartsheet, Monday.com, Workday, PeopleSoft, QuickBooks, SAP Concur, HubSpot, Salesforce, Power BI, Excel, ServiceNow, DocuSign, SharePoint, Teams, Mailchimp, Constant Contact, Eventbrite, Qualtrics, SurveyMonkey, Canva
Selected Achievements
- Supported enterprise programs impacting 1,000+ stakeholders
- Managed operational budgets and cost center financial activity up to $70K
- Developed SOPs improving operational efficiency
- Coordinated cross-functional initiatives across academic and corporate partners
- Supported executive leadership through reporting and strategic documentation
Timeline
Operations Program Specialist
UHCS
01.2023 - Current
Senior Project Operations Specialist
Howard University
10.2017 - Current
Executive Assistant
Pinnacle Engineering & Management Solutions, LLC |
01.2015 - 09.2017
Administrative Specialist / Executive Assistant
Administrative Office of the U.S. Courts
01.2014 - 01.2015
Bachelor of Arts - Administration of Justice
University of The District of Columbia