Joaliyh Williams
Memphis,TN
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Circle K
Memphis, TN
- Current
Team Leader
Walmart
Millington, TN
04.2024 - 04.2025
- Led team in achieving operational goals through effective communication and collaboration.
- Streamlined workflow processes, enhancing efficiency and productivity across the team.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Developed and implemented training programs to improve team performance and knowledge retention.
- Coordinated project timelines and deliverables, ensuring adherence to deadlines and quality standards.
- Analyzed performance metrics to identify areas for improvement, driving continuous enhancement initiatives.
- Facilitated regular team meetings to align objectives and address challenges promptly.
Store Manager
Domino's Pizza
Millington Tn
07.2023 - 04.2024
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff in customer service best practices to enhance team performance.
- Analyzed inventory levels and coordinated restocking efforts to optimize merchandise availability.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
CSR - Customer Service Representative
Domino's
Millington, TN
01.2021 - 07.2023
Assistant Manager
Zaxby's
Memphis, TN
11.2019 - 01.2021
- Opened and closed restaurant
- Welcomed guests and customers
- Answered questions
- Assisted customers and guests in finding or ordering merchandise
- Promptly addressed customer complaints
Cashier
Zaxby's
Horn Lake, MS
08.2019 - 11.2019
- Assisted customers with inquiries and order placements, ensuring a positive experience.
- Handled customer complaints effectively, providing solutions to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems to streamline operations.
- Collaborated with team members to maintain high service standards during peak hours.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Monitored inventory levels, assisting in restocking supplies to meet demand efficiently.
- Implemented feedback mechanisms to gather customer insights for continuous improvement initiatives.
- Maintained cleanliness and organization of work area to uphold health and safety standards.
Education
High school or equivalent - undefined
Skills
- Assistant Manager Experience
- Shift management
- Inventory Control
- Busser
- Meal Preparation
- Retail management
- Driving
- Fast food
- Warehouse experience
- Supervising Experience
- Restaurant management
- Organizational skills
- English
- Microsoft Outlook
- Home Care
- Sales
- Communication skills
- Computer skills
- Data Entry
- Time management
- Baking
- Analysis Skills
- Wireless sales
- Shipping & receiving
- Security
- Customer support
- Management Experience
- Cleaning Experience
- Customer service
- Food Production
- Merchandising
- Team management
- Typing
- Cash register
- Hospitality
- Administrative experience
- Infant care
- Food Preparation
- Kitchen Experience
- Cooking
- Workday Financial Management
- Cashiering
- Bookkeeping
- Cash Handling
- Customer relationship building
- Pdi
- Food Safety
- Food Handling
- Store management
- Leadership
- Administrative Assistant
- Microsoft Word
- Microsoft Excel
- Communications
- Retail Sales
- Microsoft Office
- Csr
- Caregiving
- Food service
- Materials handling
Certification
Forklift Certification
Additional Information
- SKILLS
- Fast Food (4 years)
- Food Service
- Food Prep (Less than 1 year)
- Customer Service (3 years)
- Team Member (8 years)
- Call Center (4 years)
- CSR
- Customer Care
- Customer Support
- Time Management (4 years)
- Manufacturing Experience (2 years)
Languages
Spanish
Limited Working
Timeline
Team Leader
Walmart
04.2024 - 04.2025
Store Manager
Domino's Pizza
07.2023 - 04.2024
CSR - Customer Service Representative
Domino's
01.2021 - 07.2023
Assistant Manager
Zaxby's
11.2019 - 01.2021
Cashier
Zaxby's
08.2019 - 11.2019
Assistant Manager
Circle K
- Current