JoAllison Griffin
Social Circle,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Working Solutions
12.2018 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Cashier and Customer Service
Exxonmobil
02.2016 - 12.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
Quality Inspector
First Quality Solutions
01.2011 - 02.2014
- Inspected [Product or service] with accuracy, reporting problems or defects quickly.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
Picker & Packer
General Mills
05.2012 - 03.2013
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed safety protocols and procedures to minimize workplace accidents.
- Verified proper labeling and identification on all orders before shipment.
Education
High School Diploma -
Newton High School
Covington, GA05.2007
Skills
- Microsoft Office
- Corporate Standards
- Online Systems
- Calm and Professional Under Pressure
- Order Placement
- Proper Staffing
Certification
quality inspection
Timeline
Customer Service Agent
Working Solutions
12.2018 - 03.2021
Cashier and Customer Service
Exxonmobil
02.2016 - 12.2018
Picker & Packer
General Mills
05.2012 - 03.2013
Quality Inspector
First Quality Solutions
01.2011 - 02.2014
High School Diploma -
Newton High School