Joamis Carrion
Columbus,OH
Summary
A capable, hardworking and dependable professional who takes pride in doing the job right and treating people with respect. Comfortable in fast-paced environments, known for persevering under pressure, communicating clearly and supporting coworkers to keep things running smoothly. Committed to continuous learning and growth, dedicated to establishing a stable, long-term career.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Bartender
Hollywood Casino Columbus
Columbus, Ohio
06.2024 - Current
- Mixed craft cocktails while delivering outstanding customer service to enhance guest satisfaction.
- Trained new bartenders on techniques and recipes to ensure consistent quality and adherence to company protocols.
- Maintained cleanliness and organization of the bar area during shifts.
- Effectively multitasked within fast-paced environment.
- Handled cash transactions and managed closing cash register processes to maintain financial accuracy and accountability.
Lead Warehouse Associate
Surge Staffing Agency
Columbus , OH
10.2023 - 05.2024
- Supervised team of 3-4 warehouse associates, providing guidance and feedback to enhance performance.
- Trained new associates on equipment usage and safety procedures.
- Processed customer orders quickly and accurately according to established timelines.
- Monitored quality control of incoming merchandise, ensuring compliance with company standards to maintain shipment integrity.
- Collaborated with production and transport staff to foster a cohesive team environment.
Front Desk Receptionist
Care First Urgent Care
Cincinnati, OH
09.2021 - 10.2023
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages to ensure efficient communication.
- Processed payments, issued receipts, and provided accurate billing to enhance customer satisfaction.
- Processed patient paperwork for insurance and consent forms in a timely manner., including insurance forms and consent documents.
- Collaborated with medical staff to facilitate smooth patient flow in clinic.
- Entered data into computer systems to maintain accurate customer records, supporting streamlined operations.
Manager
ProntoWash
Orlando, FL
07.2020 - 09.2021
- Managed daily operations of car wash services ensuring high-quality standards.
- Coached and mentored team members to enhance job performance and service quality.
- Trained and mentored staff on efficient service techniques and customer interaction.
- Monitored staff performance and proactively addressed issues to maintain operational efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory of cleaning supplies and coordinated equipment maintenance to ensure optimal service delivery.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - Music Education
Universidad Interamericana
Puerto Rico05-2017
Skills
- Guest Services
- Bilingual
- Task Prioritization
- Dependable and Responsible
- Critical Thinking
Languages
- Spanish
- English
Certification
TIPS (Training for Intervention Procedures) Commercial On-Premise Alcohol Server Training, Health Communications, Inc.
Timeline
Bartender
Hollywood Casino Columbus
06.2024 - Current
Lead Warehouse Associate
Surge Staffing Agency
10.2023 - 05.2024
Front Desk Receptionist
Care First Urgent Care
09.2021 - 10.2023
Manager
ProntoWash
07.2020 - 09.2021
Bachelor of Arts - Music Education
Universidad Interamericana