Summary
Overview
Work History
Skills
Timeline
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Joan Addison

Joan Addison

Mulberry,FL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience

Work History

Clinical Affairs Training

RxSight
10.2022 - 10.2024
  • Training of physicians and staff on RxSight technology and best practices
  • Oversee and manage customer introduction, onboarding and ongoing training /educational activities
  • Collaborated with departments to streamline processes and improve workflow.
  • Maintained records and files for easy access and reference, facilitating information sharing.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Clinical Applications Specialist & Product Mentor

Alcon
02.2013 - 10.2022
  • Worked directly with sales team on account acquisition and sales of additional seat licenses to existing accounts.
  • Mentored new team members, contributing to their professional growth by sharing best practices and offering guidance on complex issues.
  • Improved customer satisfaction by promptly addressing technical issues and providing ongoing support for clinical applications users.
  • Provided exceptional customer service by establishing trust-based relationships with clients, allowing for open communication channels during support calls.
  • Communicated customer feedback and suggestions to development team for improvement of versions and functionality.
  • Conducted product training and application support in on-site hospital settings , clinics or via web session for healthcare professionals and staff

Territory Manager / Outcomes Speacilist

Bausch & Lomb
12.2010 - 01.2013
  • Scheduling and organizing peer to peer events.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Support and educate physicians and staff in the operating room and office on surgical recommendations and protocols.
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
  • Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
  • Attended trade shows and industry events to promote company products and services.

Skills

  • Word
  • Excel
  • Power Point
  • Concur
  • Sales Force
  • Presentations
  • Practice development
  • Teamwork and collaboration
  • Multitasking and organization
  • Outstanding communication skills
  • Public speaking
  • Meeting coordination
  • Workflow optimization
  • Complex Problem-solving
  • Client relationships

Timeline

Clinical Affairs Training

RxSight
10.2022 - 10.2024

Clinical Applications Specialist & Product Mentor

Alcon
02.2013 - 10.2022

Territory Manager / Outcomes Speacilist

Bausch & Lomb
12.2010 - 01.2013

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Joan Addison