Joan Baez Baez
Yonkers,NY
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to drive team success and make valuable contributions to organizational growth.
Overview
7
7
years of professional experience
Work History
Sales Manager
Davids Bridal
01.2023 - 08.2023
- Managed sales operations, and staff scheduling, ensuring smooth bridal appointments and customer satisfaction
- Increased daily sales and met store goal through effective team coordination and customer service
- Ensured all bridal appointment were successful leading to high customer satisfaction and repeat business
- Handled store opening, closing and deposits, maintained a clean and organized environment
- Implement strategic improvements in bridal consultation, enhancing customer experience and increasing the likelihood if successful gown selection
- Fostering a cohesive team environment, align staff with bridal appointments to maximize efficacy and service quality
- Streamlined sales operation and staff scheduling, driving customer satisfaction and meeting store goals through effective team coordination
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Office/Store Manager
Vision Works
06.2022 - 10.2022
- Directed retail and medical operations, achieving daily functionality and exceeding sales targets
- Led and trained a diverse team, ensuring efficient scheduling and high customer satisfaction
- Managed store security, EMR, and POS system and high customer satisfaction
- Implement stringent financial control, maintain fiscal integrity and meeting sales goals
- Integrated retail and medical functions, ensuring seamless service and operational excellence
- Adapting to various roles to maintain uninterrupted service delivery and enhanced efficacy
- Fostering a high- performance team through effective leadership and training, ensuring efficient scheduling and exception customer service delivery
- Pioneered seamless integration of retail and medical functions, adapting roles to enhance operational efficiency and uninterrupted service delivery
- Implementing financial control, including meticulous drawer counts, and deposit verifications, to maintain fiscal integrity and meet sales objectives
- Increased store revenue by implementing effective merchandising strategies.
- Managed inventory levels to ensure product availability and reduce waste.
Ophthalmic Testing Technician (Per - Diem)
New York Eye Surgery Center
02.2019 - 08.2022
- Performed OCT, Pachymetry, and Visual Field Testing
- Trained Junior technicians on testing techniques, improved team efficiency and skill level
- Coordinated with ophthalmologist for precise OCT, ERG and VEP results, ensure optimal treatment plans
- Streamlined patient flow for various tests, significantly reducing wait times and improving service delivery
- Improved accuracy of endothelial cell count and auto pressure test, contributed to better outcomes
- Conducted tests on various components to ensure quality and functionality.
- Improved testing procedures by implementing standardized protocols.
- Documented testing results for performance evaluation and future reference.
Office Exam Manager
Pearle Vision
01.2022 - 06.2022
- Lead ophthalmic technician team, enhanced patient care, and staff accountability
- Trained staff in advanced ophthalmic technology, improved operational efficiency
- Verified insurance and appointments, resolving discrepancies for accurate records
- Handled invoicing and payments, ensuring precise financial documentation
- Conducted optos-fundus photo, OCT- macula testing, maintaining imaging
- Oversaw insurance verification, appointment scheduling, and financial documentation, resolving discrepancies to maintain accurate records
- Spearheaded ophthalmic technician team, elevating patient care standards, and fostering staff accountability for enhanced operational excellence
- Pioneering staff training on ophthalmic technology
- Increased team productivity by implementing innovative workflow strategies.
Lead Ophthalmic Technician
New York Cataract and Laser Eye Care
07.2020 - 01.2022
- Greeted and assessed patents, enhancing satisfactory and clinical efficiency
- Performed OCT, Visual Fields, Fundus, and Vision testing, improving diagnostic accuracy
- Trained new technicians and assistants
- Supported Spanish speaking patients during visits with Ophthalmologist or Optometrist
- Streamlined patient care workflow, boosting efficiency and quality
- Implemented improved sanitation protocols and patient greeting procedures, elevating overall patient experience and clinic hygiene standards
- Facilitate clear communication between Spanish speaking patients and physicians, bridge language gaps and improving care accessibility
- Conducted precise visual acuity test and specialized eye measurements, contributing to accurate treatment plans and improved patient outcome
Lead Ophthalmic Technician
Dr. Dunn Private Practice
09.2019 - 07.2020
- Greeted and assessed patents, enhancing satisfactory and clinical efficiency
- Performed OCT, Visual Fields, Fundus, and Vision testing, Manual Refractions, improving diagnostic accuracy
- Trained new technicians and assistants
- Streamlined patient care workflow, boosting efficiency and quality
- Implemented improved sanitation protocols and patient greeting procedures, elevating overall patient experience and clinic hygiene standards
- Facilitate clear communication between Spanish speaking patients and physicians, bridge language gaps and improving care accessibility
- Conducted precise visual acuity test, manual refractions, dilations and specialized eye measurements, contributing to accurate treatment plans and improved patient outcome
After School Teacher
Riverdale Neighborhood House
01.2018 - 08.2018
- Develop and implement lesson plans for 10 students, enhancing engagement and learning
Technician 1
The Retina Group
01.2017 - 12.2017
- Performing ophthalmic testing, assisting physicians with ocular lasers and injections, patient workflow and training
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Education
Bachelors - Biology: Organismic Science
CUNY Lehman College
12.2024
Bachelor's - Speech Language Pathology: Audiology
CUNY Lehman College
Bronx, NY12.2024
Skills
- Insurance Verification
- Sales Management
- Medical Scheduling
- Recruiting
- Medical Records
- Speech Therapy
- Medical Billing
- Patient Care
- Medical Coding
- HIPAA
- Training & Development
- Computer: Microsoft Office and EMR systems
- Laboratory Experience
- Teaching
- Staff management
- Verbal and written communication
- Client relationship management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
Davids Bridal
01.2023 - 08.2023
Office/Store Manager
Vision Works
06.2022 - 10.2022
Office Exam Manager
Pearle Vision
01.2022 - 06.2022
Lead Ophthalmic Technician
New York Cataract and Laser Eye Care
07.2020 - 01.2022
Lead Ophthalmic Technician
Dr. Dunn Private Practice
09.2019 - 07.2020
Ophthalmic Testing Technician (Per - Diem)
New York Eye Surgery Center
02.2019 - 08.2022
After School Teacher
Riverdale Neighborhood House
01.2018 - 08.2018
Technician 1
The Retina Group
01.2017 - 12.2017
Bachelors - Biology: Organismic Science
CUNY Lehman College
Bachelor's - Speech Language Pathology: Audiology
CUNY Lehman College
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