Joan Brown
Baltimore,MD
Summary
Lead Mail Assistant (MA), served as a MA, with 33 years of dedicated and results-driven MA with a proven track record at the Federal Bureau Of Investigation (FBI), enhancing office productivity and customer service success through effective problem-solving and strong computer skills. Excelled in team collaboration and safeguarding sensitive information, significantly improving data management and operational efficiency.
Overview
33
33
years of professional experience
Work History
Mail Assistant
Federal Bureau Of Investigation, FBI
1991.07 - 2024.07
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Advised customers of the most cost-effective manner to forward mail, documents and related material worldwide which saved the FBI thousands of dollars.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep office well stocked.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Developed and maintained filing systems to facilitate easy access to information.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed over 30 incoming calls, emails and faxes per day from customers.
Education
Some College (No Degree) -
Catonsville Community College Training Center
Catonsville, MDSkills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Data Entry
- Verbal and written communication
- Mail Sorting and Distribution
- Strong Problem Solver
Timeline
Mail Assistant
Federal Bureau Of Investigation, FBI
1991.07 - 2024.07
Some College (No Degree) -
Catonsville Community College Training Center
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