Joan de la Cruz
Davenport
Summary
Collaborative and forward-thinking healthcare services management and Health Science Professional. Trained to work with data management and presentation, policy analysis, staff training, governmental regulations, and community resources. Proven record of cultivating positive work environment and teamwork. Highly experienced in other fields like sales, customer service, patient care, psychology, and research. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner, Sales of Gemstones and Fossils
Sparkle Empress
10.2022 - Current
- Administration, Sales/Customer Service, Inventory Assessment and Replenishment, Online content creator (videos, pictures, promotions), Packaging and Shipping processes
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Medical Scribe
Deep Scribe
10.2021 - 10.2022
- Document medical visits, Document in patient's Electronic Medical Records, Documenting through dictation the patient's current illness, past medical history, social history, lab results, imaging and more, Ensure to document information in a short ratio of time
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Used Deep Scribe AI to input information into computerized patient record system.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Maintained accurate and complete medical records to comply with regulations and standards.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
- Accepted dictated notes and produced professional documents with outlined information.
- Transcribed sensitive documents with complete confidentiality.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Managed electronic files and archives to keep transcripts organized and accessible.
- Expertly transcribed medical reports for variety of physicians in hospital setting.
- Conducted research to clarify dictated information and resolve discrepancies.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
- Edited drafts created from speech recognition software.
Medical Assistant
Smart Urgent Care
01.2017 - 01.2018
- Greet patients, Take patient's medical history and check their vitals, Maintenance of patient's clinical records, Take specimens for lab tests (STD's, X-rays
- Mononucleosis, Influenza, Blood Tests, EKG, and more), Provide development and administrative oversight to newly created pharmacy, Providing patients with follow up instructions, treatments, and procedures, Front desk tasks
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient spirometry.
Sales Associate
Hot Topic
01.2014 - 01.2017
- Customer Service, Operating cash register and financial transactions, Organizing and maintenance of merchandise, Ensure meeting daily sale goals
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Post-Baccalaureate Certificate Clinical Psychology - Psychology
Fielding Graduate University
Santa Barbara, CAMaster Of Science In Healthcare Administration Concentration In Systems And Policy - Health Administration
Walden University
Minneapolis, MN05.2022
Bachelor of Health Studies - Health Education
Walden University
Minneapolis, MN11.2018
Doctor in Medicine - Health Education
Universidad Iberoamericana
Santo Domingo, Dominican RepublicSkills
- Microsoft Office (Word, Access, Excel, PowerPoint)
- SPSS
- Administrative Oversight
- Professional Verbal and Written Communication following APA formatting
- Sales Leadership
- Strategic Planning
- Project Management
- Client Service
- Small Business Operations
- Marketing
- Relationship Building
- Customer Relations
- Financial Planning
- Inventory Management
- Sales Management
- Time Management
- Creative Thinking
- Problem Solving
- Conflict Resolution
- Leadership Abilities
- Technical Expertise
- Marketing Strategy
- Performance Monitoring
- Customer Service
- Sales Strategics
- Bookkeeping
- Negotiation and Persuasion
- Work Planning and Prioritization
- Budget Control
- Cost Control and Budgeting
- Business Development
- Business Administration
Certification
CITI Certification (September 2022)
Languages
English
Spanish
Languages
Native Spanish Speaker and writer
Proficient English Speaker and writer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Owner, Sales of Gemstones and Fossils
Sparkle Empress
10.2022 - Current
Medical Scribe
Deep Scribe
10.2021 - 10.2022
Medical Assistant
Smart Urgent Care
01.2017 - 01.2018
Sales Associate
Hot Topic
01.2014 - 01.2017
Post-Baccalaureate Certificate Clinical Psychology - Psychology
Fielding Graduate University
Master Of Science In Healthcare Administration Concentration In Systems And Policy - Health Administration
Walden University
Bachelor of Health Studies - Health Education
Walden University
Doctor in Medicine - Health Education
Universidad Iberoamericana
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