Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joan Dolan

Lansdale,PA

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

19
19
years of professional experience

Work History

Supervisor Professional Development

The Montgomery County Office of Children and Youth
09.2022 - Current
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.

Resource Home Coordinator

The Montgomery County Office of Children and Youth
02.2020 - 09.2022
  • Established relationships with Kinship and General Foster Home families.
  • Completed in depth interviews to complete a thorough home study complying with all Pennsylvania State Regulations for Foster Homes.
  • Boosted family communication by coordinating schedules and facilitating regular meetings.

Ongoing Caseworker

The Montgomery County Office of Children and Youth
01.2015 - 02.2020
  • Building relationships and providing supports to Montgomery County Resource families by implementing critical skills which include strong oral and written communication skills, ability to develop rapport with others, problem-solving, reasoning, and ability to quickly evaluate and assess a situation.
  • Protect children from situations of abuse, neglect and other forms of maltreatment by assessing safety and risk of children in their own home adhering to child welfare practices.
  • Conduct assessment and investigation to families of identified at risk children of abuse, neglect and or dependency. Utilization of therapeutic skills during crisis situation to diffuse and support.
  • Interview and develop an ongoing relationship with children, parents, extended families, resource families clinically assessing their capabilities, situations and problems to determine what services are required to meet their needs to ensure appropriate permanency of a child.
  • Application of respectful, open communication skills, active and reflective listening and conflict resolution to motivate individuals within the family system towards positive change.
  • Develop, review and building relationships with families to achieve the goals of the service plan while providing direction and support.
  • Refer, collaborate and advocate as a liaison with community resources such as educational, financial, housing, legal, medical, mental health, substance abuse, and housing support systems.
  • Recommend and place children in resource homes or adoptive homes, while advising and supporting all families during process.
  • Address legal issues, completing court statements, attend hearings and provide testimony, ensuring safe permanency of child.
  • Collect supplementary information maintaining extensive, detailed and thorough case history records all within a timely manner.
  • Effectively interact with all levels of staff, and as a supportive team member.

Drug and Alcohol/Mental Health Counselor

NHS
03.2006 - 12.2014
  • Conduct intake assessments and biopsychosocial making referrals to appropriate levels of care utilizing the Stages of Change.
  • Facilitated Individual mental health and drug and alcohol individual therapy sessions, outpatient groups and intensive outpatient groups, utilizing active listening, cognitive behavioral techniques, open communication process techniques, relapse prevention skills and twelve step philosophies.
  • Trained and completed Pennsylvania Client Criteria for Adults (PCPC) working with insurance companies and inpatient drug and alcohol settings to admit individual to the appropriate inpatient level of care.
  • Completed detailed treatment plans, progress notes, case consultations, after care/discharge planning.
  • Guaranteed the safety and emotional stability of individuals experiencing an emotional crisis or mental illness, and obtaining appropriate crisis and emergency level of care.
  • Collaborated with program psychiatrist and Suboxone physician on medication management, lab results and attendance and progress of all treatment.
  • Worked in partnership with Montgomery County Adult Probation providing ongoing treatment to identified offenders.
  • Assisted, collaborated and provided supportive therapeutic approaches and utilizing available and community supports to individuals in order for individuals to remain in their own homes.

Education

Bachelor of Science - Education

Temple University
Philadelphia, PA

Counseling Psychology Specialization Addictions

Chestnut Hill College
Philadelphia, PA
05-2005

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor Professional Development

The Montgomery County Office of Children and Youth
09.2022 - Current

Resource Home Coordinator

The Montgomery County Office of Children and Youth
02.2020 - 09.2022

Ongoing Caseworker

The Montgomery County Office of Children and Youth
01.2015 - 02.2020

Drug and Alcohol/Mental Health Counselor

NHS
03.2006 - 12.2014

Bachelor of Science - Education

Temple University

Counseling Psychology Specialization Addictions

Chestnut Hill College

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