Joan Domasig
Chula Vista,CA
Summary
Dynamic Sr. Operations Manager at Truist Bank with a proven track record in enhancing operational efficiency and boosting team productivity. Expert in strategic planning and employee coaching, I foster a culture of continuous improvement, achieving significant gains in customer satisfaction and employee retention through innovative training programs and strong relationship building.
Overview
10
10
years of professional experience
Work History
Sr.Operations Manager 1
Truist Bank
San Diego, CA
09.2015 - Current
- Support daily operations by coordinating workflow and resource allocation.
- Assist in implementing process improvements to enhance operational efficiency.
- Train new team members on operational procedures and best practices.
- Participate in team meetings to discuss performance metrics and improvement strategies.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Engaged with cross-functional teams to ensure alignment on project goals.
- Contributed to safety audits, ensuring compliance with organizational standards.
- Documented operational processes to maintain consistency and accuracy in workflows.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication
- Prepared documents for internal and external audits.
- Provided leadership for continual management and employee training initiatives.
- Boosted employee morale and retention through introduction of comprehensive training and development program tailored to individual career paths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Some College Experience - Accounting And Finance
Johnson & Wales University
Providence, RIHigh School Diploma -
South Kitsap High School
Port Orchard, WASkills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Operational excellence
- Employee coaching
- Standard operating procedures
- Employee engagement
- Hiring and onboarding
- Operations oversight
- Performance improvement
- Relationship building
- Employee motivation
- Staff training/development
- Effective leader
- Performance evaluation and monitoring
- Decision-making
- Employee scheduling
Timeline
Sr.Operations Manager 1
Truist Bank
09.2015 - Current
Some College Experience - Accounting And Finance
Johnson & Wales University
High School Diploma -
South Kitsap High School