Joan Fraser
Bath
Summary
Dedicated front desk professional with strong problem-solving abilities and a focus on guest services. Committed to enhancing customer satisfaction through effective operations management and efficient cash handling.
Overview
44
44
years of professional experience
Work History
Front Desk Agent
Residence Inn Marriott
Bath, ME
08.2018 - 05.2026
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated reservations and room assignments using Marriott's property management system.
- Trained new front desk staff on company policies and customer service protocols.
- Monitored daily occupancy rates, optimizing room allocations for efficiency.
- Collaborated with housekeeping to maintain high cleanliness standards and guest satisfaction levels.
Commercial Interior Designer/Space Planner
Self Employed
Derry, NH
02.1982 - 05.2020
- Developed comprehensive design proposals for clients, resulting in successful project completion and increased revenue.
Owner
Bath Sweet Shoppe
Bath, ME
10.2003 - 09.2017
- Developed and implemented business strategies to enhance customer engagement and retention.
- Executed marketing campaigns that increased brand visibility within the community and attracted new customers.
- Managed day-to-day business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Expanded business into new markets, cond
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw daily operations, ensuring product quality and customer satisfaction standards were met.
Education
Bachelor of Arts -
UNH / Manchester Institute of Arts & Science
Manchester, NHSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Front Desk Agent
Residence Inn Marriott
08.2018 - 05.2026
Owner
Bath Sweet Shoppe
10.2003 - 09.2017
Commercial Interior Designer/Space Planner
Self Employed
02.1982 - 05.2020
Bachelor of Arts -
UNH / Manchester Institute of Arts & Science