Professional Summary
Overview
Work History
Education
Skills
Timeline

Joan Gayle

Special Citizens
Bronx,NY
19
years of professional experience

Compassionate professional experienced in client support and safety. Demonstrated ability in time management, behavior redirection, and problem-solving, contributing to enhanced client welfare and satisfaction through personalized care strategies.

Enthusiastic Direct Support Professional with strong communication and first aid skills. Proven track record in client assistance and fostering independence, committed to supporting personal growth and enhancing client well-being.

Well-rounded Personal Care Aide with Number years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and Task. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.

Work History

Direct Support Professional

2 Years 1 Month
Special Citizens | 07.2024 - Current
  • Assisted clients with daily living skills to foster independence and personal development.
  • Facilitated implementation of personalized care plans tailored to meet individual client needs.
  • Facilitated dialogue between clients and families to improve mutual understanding and collaboration.
  • Observed behavioral trends and provided constructive feedback to enhance client welfare and growth.
  • Maintained a clean, safe, and organized environment for patient care.

Customer Service Cashier

9 Years 8 Months
Publix Supermarket Customer Service | 03.2007 - 11.2016
  • Processed customer transactions efficiently using POS systems.
  • Resolved customer inquiries and complaints to enhance satisfaction.
  • Maintained accurate cash drawer records and balanced daily receipts.
  • Assisted in training new staff on customer service protocols.
  • Implemented improved checkout procedures, reducing wait times significantly.

Education

High School Diploma

Jane Addams High School | The Bronx, NY | 06-2006

Skills

Time management
First aid and safety
Behavior redirection
Client support

Timeline

Direct Support Professional

Special Citizens
07.2024 - CurrentRead More

Customer Service Cashier

Publix Supermarket Customer Service
03.2007 - 11.2016Read More

Jane Addams High School

High School Diploma
Read More
Joan Gayle