Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joan Halliwell

Sarasota

Summary

I am an experienced office and client service professional seeking a part time weekday position in a health related environment.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

The B-12 Store
05.2022 - Current
  • Greet clients and prepare charts for nurse consultation.and injections. Maintain inventory and storefront.
  • Ensure all client charts and files are completed with proper documentation. Back up on POS system.

Neurofeedback Technician

Brain Gain SRQ
04.2023 - 04.2025
  • Facilitated client sessions of ISF Neurofeedback and Biophotomodulation as directed by therapist.
  • Greet clients, prepare equipment and audio visual tools for session. Provided computer support, scheduled appointments and reported data to therapist.

Client Care Coordinator

Caregivers United
09.2021 - 05.2022
  • Coordinated care plan and staffing for private duty clients for their needs for personal care, ADL's and medical appointments and ensure compliance with state regulations.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.

Client Service Manager

Home Instead Senior Care
03.2011 - 05.2021
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
  • Developed customized service plans tailored to individual client needs, resulting in increased retention rate
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Education

Political Science

Ithaca College
Ithaca, NY
05-1978

Skills

  • Customer relations for increased client retention
  • Problem resolution
  • Relationship building with clients, families, insurance and medical providers
  • Excellent oral and written communication skills
  • Computer and technology proficient

Timeline

Neurofeedback Technician

Brain Gain SRQ
04.2023 - 04.2025

Customer Service Representative

The B-12 Store
05.2022 - Current

Client Care Coordinator

Caregivers United
09.2021 - 05.2022

Client Service Manager

Home Instead Senior Care
03.2011 - 05.2021

Political Science

Ithaca College

Similar Profiles

CREATE PROFILE
Joan Halliwell