Joan Hardin
Summary
Dynamic sales leader with a proven ability to exceed annual sales goals through effective cross-sell initiatives and team mentorship. Expertise in client relationship management and CRM utilization drives strategic alignment, enhancing revenue growth across a diverse portfolio of over 1,000 accounts.
Overview
19
19
years of professional experience
Work History
Lead Inside Sales Representative
J. J. Keller & Associates, Inc.
01.2022 - Current
- Managed portfolio of over 1,000 accounts, mentoring inside sales representatives to enhance team performance.
- Drove cross-sell initiatives across major product categories, exceeding annual sales goals consistently.
- Established and nurtured client relationships through consistent follow-ups and tailored communication.
- Worked alongside marketing to synchronize sales strategies with ongoing promotional campaigns.
- Created strategic quotes to identify upsell opportunities and maintain pipeline visibility.
- Utilized CRM software to efficiently track leads and manage customer engagement.
- Partnered with internal teams to address customer issues, ensuring accurate order fulfillment.
Small Business Owner / Associate Director
Pure Romance
01.2015 - 01.2025
- Guided a team of over 16 sales associates towards achieving performance targets and customer satisfaction goals.
- Oversaw staff recruitment, hiring, training, and development to build a skilled and effective team.
- Administered inventory management, financial transactions, and promotional campaigns for streamlined operations.
- Ensured optimal inventory levels were sustained to support client needs during events.
- Executed customer engagement events in digital and physical spaces to enhance brand awareness.
- Formulated marketing strategies that bolstered brand visibility and expanded product reach.
- Showcased new product launches and engaged customers through social media channels to drive interaction.
- Provided training to new consultants on effective sales techniques and product insights.
Account Manager
Fox Scientific, Inc.
01.2019 - 01.2022
- Oversaw 280+ laboratory and scientific accounts, consistently meeting or exceeding yearly growth goals.
- Enhanced customer relationships through consultative needs assessment and customized product solutions to address specific client needs.
- Managed client relationships and ensured satisfaction with services provided.
- Resolved client issues promptly to maintain strong partnerships and trust.
- Leveraged CRM insights to prioritize opportunities and optimize customer engagement.
- Streamlined contract negotiations and renewals with existing clients, reinforcing partnerships and ensuring mutual satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Executed formal bids via Eclipse system, collaborating with technical teams to ensure precise and competitive submissions.
- Provided essential support to clients by addressing their concerns and needs.
Microbiologist, Biotechnology Group
NCH Corporation / Mohawk Laboratories
01.2007 - 01.2018
- Executed microbiological testing for organism identification and quality control, ensuring product safety and compliance.
- Carried out microbial testing on raw materials and finished products to maintain quality standards.
- Developed and validated microbiological methods to enhance quality assurance.
- Managed quality control for products exceeding $1 million in annual sales.
- Served as principal investigator on R&D projects, analyzing and presenting findings.
- Partnered with cross-functional teams to address and resolve contamination issues, safeguarding product integrity.
- Maintained ISO 9001-compliant quality management system through routine QC checks.
- Trained junior staff on microbiological techniques and laboratory practices.
Education
Bachelor of Science - Biology
University of North Texas
DentonSkills
Funnel optimization
- Client relationship management
- Advisory sales techniques
- Upselling strategies
- Client loyalty initiatives
- Revenue enhancement strategies
- Market territory growth
- CRM software expertise
- Key account management
- LIMS expertise
- Performance analysis
- Project oversight
- Interdepartmental collaboration
- Leadership skills
- Results-driven approach
- Microsoft Office proficiency
Websites
Timeline
Lead Inside Sales Representative
J. J. Keller & Associates, Inc.
01.2022 - Current
Account Manager
Fox Scientific, Inc.
01.2019 - 01.2022
Small Business Owner / Associate Director
Pure Romance
01.2015 - 01.2025
Microbiologist, Biotechnology Group
NCH Corporation / Mohawk Laboratories
01.2007 - 01.2018
Bachelor of Science - Biology
University of North Texas