Joe Faron
Loves Park,IL
Summary
Results-driven sales professional with proven expertise in customer relationship management, quote preparation, and order processing. Achieved top 5% customer satisfaction rate by fostering client loyalty and resolving inquiries efficiently.
Overview
27
27
years of professional experience
Work History
Lead Inside Sales Representative
MSC Industrial Supply
Machesney Park, Illinois
02.2019 - Current
- Managed customer accounts to enhance product knowledge and service delivery.
- Resolved customer inquiries and issues promptly to maintain high satisfaction levels.
- Developed relationships with clients to foster loyalty and repeat business opportunities.
- Prepared quotes and proposals based on customer requirements and specifications.
- Followed up on pending orders and inquiries in a timely manner.
- Participated in training sessions to stay updated on product offerings and industry trends.
- Maintained top 5% customer satisfaction rate within company during tenure
Building Materials Associate/Inventory Specialist
Menards Inc. - Home Improvement
Machesney Park, Illinois
06.1999 - 01.2019
- Managed inventory levels and organized stock on sales floor to optimize product availability and enhance customer experience.
- Operated forklifts to safely transport heavy building materials, ensuring timely delivery for customer projects.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Updated computerized records such as inventory tracking systems for accurate record keeping.
- Prepared special orders for customers, coordinating order forms and pricing information to meet specific needs.
- Assisted customers with product selection and home improvement inquiries.
Education
Rock Valley College
Rockford, IL01-1998
Concordia University
Mequon, WI01-1996
High School Diploma -
Boylan High School
Rockford, IL01-1995
Skills
- Account management
- Customer relationship management
- Quote preparation
- Order processing
- Product knowledge
- Leadership skills
Timeline
Lead Inside Sales Representative
MSC Industrial Supply
02.2019 - Current
Building Materials Associate/Inventory Specialist
Menards Inc. - Home Improvement
06.1999 - 01.2019
Rock Valley College
Concordia University
High School Diploma -
Boylan High School