Joan Heinrich
Rocky River,OH
Summary
Friendly and congenial, with exceptional people skills and a strong commitment to customer service. Recognized for strong listening skills. Known for fostering positive relationships. Gifted at working with all types of personalities. Reliable and upbeat.
Overview
18
18
years of professional experience
Work History
Sales Associate
One Word Shop
Rocky River, OH
08.2006 - 10.2010
- Greeted visitors upon entering store to make them feel welcome, comfortable, and engaged.
- Assisted customers in product selection and provided exceptional service to enhance their shopping experience.
- Built relationships with customers to encourage repeat business.
Fitness Instructor
Curves
Rocky River, OH
08.2004 - 09.2006
- Conducted fitness instruction, fostering community and engagement among members.
- Monitored client progress, providing feedback to enhance motivation and results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
Sales Associate
Pat Catan's Craft Centers
Westlake, OH
11.2000 - 08.2004
- Utilized point-of-sale systems for efficient transaction processing and customer engagement.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Store Manager
The Artworks
Rocky River, OH
11.1992 - 08.1995
- Managed daily store operations to ensure smooth, optimal customer service and functioning of the store, maintaining a clean, safe environment for customers and employees.
- Fostered a positive work environment, promoting employee engagement and retention initiatives.
- Consistently exceeded monthly sales goals.
Education
High School Diploma -
Lutheran High School West
Rocky River06-1970
Skills
- Excellent people skills
- Listening skills
- Willingness to be helpful
- Outgoing personality
- Exceptional customer service
- Reliable and punctual
Timeline
Sales Associate
One Word Shop
08.2006 - 10.2010
Fitness Instructor
Curves
08.2004 - 09.2006
Sales Associate
Pat Catan's Craft Centers
11.2000 - 08.2004
Store Manager
The Artworks
11.1992 - 08.1995
High School Diploma -
Lutheran High School West