JOAN ISMAEL
Irvington,NJ
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Cerner & EPIC EMR.
Overview
12
12
years of professional experience
Work History
Health Encounter Associate
Mount Sinai- Ruttenberg Cancer Treatment Center
05.2023 - Current
- Filed and maintained patient records by HIPAA regulations.
- Used Cerner & EPIC EMR to schedule 350 appointments weekly.
- Verifies insurance eligibility and coverage for all patients.
- Enter patient demographic and insurance data into theelectronic medical record system.
- Confirmed over 350 appointments for transfusions, labs, and office visits weekly, communicated with clients, and update client records.
- Took copayments and compiled daily financial records.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
Scheduler Coordinator
RWJ NEWARK BETH ISRAEL MEDICAL CENTER
08.2022 - 04.2023
- Ensured that all medical procedures were scheduled in timely fashion, taking into account patient needs, doctor availability, and insurance coverage
- Collaborated with five physicians, 7 nurse practitioners, and other healthcare professionals to coordinate patient care.
- Instructed patients on proper protocols to prepare for examinations and procedures.
- Scheduled and confirmed over 70 patients' diagnostic appointments, surgeries, and medical consultations daily.
- Scheduled tests and procedures for over 80 patients, such as lab work and x-rays, based on physician orders daily.
Surgical Scheduler Coordinator
NEW YORK PRESBYTERIAN- BROOKLYN METHODIST HOSPITAL
08.2016 - 07.2022
- Instructed over 120 patients on proper protocols to prepare for examinations and procedures weekly.
- Followed up with patients by providing reminders for appointments.
- Ensured that all medical procedures were scheduled timely, taking into account patient needs, doctor availability, and insurance coverage
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
- Arranged hospital admissions for over 50 patients weekly.
Office/Medical Assistant
BROOKLYN HOSPITAL
03.2012 - 05.2016
- Performed 75 patient intakes and assisted in patient care procedures.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Triaged 120 patients and performed vital checks for patient flow facilitation.
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances
- Assisted physicians and nursing personnel with injections
- Handled venipunctures, and other patient care procedures when needed.
- Documented medical data in patient charts, facilitating accurate records.
Education
Master of Science - Clinical Mental Health Counseling
Capella University
Minneapolis, MN06.2024
Certification - Medical Assisting
Sanford Brown Institute
New York, NY01.2012
Bachelor of Arts - Psychology
CUNY- Hunter College
New York, NY05.2008
Skills
- HIPAA Requirements
- Cultural Diversity
- Customer Experience
- Microsoft Excel
- Clerical Support
- Administrative Support
- Medical Terminology Knowledge
- Customer Service
Websites
Timeline
Health Encounter Associate
Mount Sinai- Ruttenberg Cancer Treatment Center
05.2023 - Current
Scheduler Coordinator
RWJ NEWARK BETH ISRAEL MEDICAL CENTER
08.2022 - 04.2023
Surgical Scheduler Coordinator
NEW YORK PRESBYTERIAN- BROOKLYN METHODIST HOSPITAL
08.2016 - 07.2022
Office/Medical Assistant
BROOKLYN HOSPITAL
03.2012 - 05.2016
Master of Science - Clinical Mental Health Counseling
Capella University
Certification - Medical Assisting
Sanford Brown Institute
Bachelor of Arts - Psychology
CUNY- Hunter College
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