JOAN L. KIEFFER
Bolivar,Ohio
Summary
- Dependable individual desiring a Bookkeeping position in a dynamic organization.
- Skilled in all aspects of office administration, management, and bookkeeping.
- Extensive experience with medical coding.
- Experienced in general office procedures, customer service, accounts payable and receivable, appointments and scheduling, as well as office equipment.
- Possess strong leadership skills, positive mental attitude, and commitment to excellence. Exceptional organizational skill with keen ability to learn new tasks.
- Excellent verbal and written communication ability and very detail oriented.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Lead Billing Specialist
Vista Surgical Center
11.2024 - Current
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maximized productivity through effective time management, prioritizing tasks based on urgency and importance.
- Reduced outstanding client balances by implementing stricter credit control measures.
Bookkeeper
AAIM Solutions Inc
05.2020 - Current
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Posted daily receipts and payments in accordance with corporate protocols.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Billing Specialist
Vista Surgery Center
04.2019 - 11.2024
- Responsible for verifying patient insurance benefits at the time of service for each procedure.
- Provided excellent customer service by informing patients of amount due and setting up payment plans if necessary.
Bookkeeper
Vista Surgery Center
11.2018 - 01.2021
- Responsible for company accounts payable and receivable, processing invoices, printing/mailing checks, and performed other bank transactions, all utilizing Quickbooks.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Surgery Scheduler
Vista Surgery Center
06.2017 - 04.2019
- Provided excellent customer service greeting and checking-in patients, determined patient arrival times for next-day surgeries and verified with physicians.
- Scheduled surgeries for 17 different physicians.
- Also responsible for answering phones and transferring to appropriate person, collecting patient payments, tearing down charts each day after surgeries to enter statistics and faxed operational reports to physician's office.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Nurse Tech
Vista Surgery Center
04.2015 - 06.2017
- Responsible for greeting patients, helping them with basic care, collecting vital signs and blood sugar readings.
- Ensured patient comfort, removed IV's, transported patients to car in wheelchair.
- Also cleaned rooms and beds.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Reduced patient anxiety through skillful communication and active listening during pre-operative preparations.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Housekeeper
Vista Surgery Center
08.2014 - 04.2015
- Responsible for daily housekeeping duties, including sweeping and scrubbing floors, dusting, and cleaning bathrooms.
Education
MEDICAL CODING -
Penn Foster Career School
01.2016
HIGH SCHOOL DIPLOMA - undefined
Highland High School
Medina, OhioACCOUNTING DIPLOMA - undefined
Hammel Business College
Akron, Ohio01.1989
Skills
- HST-Healthcare System
- Microsoft Word
- Microsoft Excel
- Outlook
- Quickbooks
- Insurance verification
- Medical coding
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Decision-making
Software Programs
- HST-Healthcare System Technologies
- Microsoft Word
- Microsoft Excel
- Outlook
- QuickBooks
- Advantx
Hobbies and Interests
- Swimming
- Boating
- Kayaking
Timeline
Lead Billing Specialist
Vista Surgical Center
11.2024 - Current
Bookkeeper
AAIM Solutions Inc
05.2020 - Current
Billing Specialist
Vista Surgery Center
04.2019 - 11.2024
Bookkeeper
Vista Surgery Center
11.2018 - 01.2021
Surgery Scheduler
Vista Surgery Center
06.2017 - 04.2019
Nurse Tech
Vista Surgery Center
04.2015 - 06.2017
Housekeeper
Vista Surgery Center
08.2014 - 04.2015
HIGH SCHOOL DIPLOMA - undefined
Highland High School
ACCOUNTING DIPLOMA - undefined
Hammel Business College
MEDICAL CODING -
Penn Foster Career School
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