Donna Evans
Accounts Receivable Billing Specialist
Hampstead,MD
Work Preference
Summary
Dynamic and dedicated professional with a strong work ethic, eager to contribute enthusiasm and responsibility to the organization. Proven expertise in customer service and supervision, complemented by keen attention to detail. Committed to leveraging skills honed through diverse experiences to drive positive outcomes and enhance team performance. Prepared to take on new challenges and support organizational goals with a proactive approach.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Lead Billing Specialist
Brinks, Inc.
04.2024 - 07.2026
- Assisted with training and onboarding new department employees.
- Led and contributed to special projects to improve billing accuracy and efficiency.
- Reviewed and audited invoices prior to submission to assigned accounts.
- Researched customer invoice disputes and determined need for credit memos.
- Responded to customer inquiries and initiated corrective actions as needed.
- Monitored assigned accounts to ensure timely payment of invoices.
- Initiated collection activities including correspondence, phone calls, and follow-ups on past-due accounts.
- Supported Accounts Receivable with payment research and posting information.
- Collaborated with internal departments to ensure customer satisfaction.
Finance & Accounting Specialist III
Brinks, Inc.
05.2019 - 03.2024
- Reviewed and audited invoices prior to submission to assigned accounts.
- Investigated customer billing disputes and processed credit memos when required.
- Responded to customer inquiries and resolved billing issues.
- Monitored assigned accounts to ensure timely payments.
- Initiated collection activities on past-due accounts.
- Assisted Accounts Receivable with payment application and research.
- Provided cross-departmental support to maintain customer satisfaction.
Collections Assistant
Brinks, Inc.
08.2010 - 04.2019
- Responded to customer inquiries regarding billing and payment status.
- Monitored assigned accounts for timely invoice payment.
- Initiated collection activities including phone calls, correspondence, and follow-ups.
- Assisted Accounts Receivable with payment information and account research.
- Supported internal departments to ensure effective customer service.
Client Care Supervisor
Kroll
02.2005 - 06.2010
- Led and coached Senior Client Care Representatives supporting high-value, large-scale client accounts.
- Ensuring client needs and service requests were proactively identified and resolved accurately and on time.
- Oversaw professional and timely handling of client calls, emails, and voicemails.
- Identified training gaps and provided resources to strengthen team performance and service quality.
- Managed escalated client issues beyond team scope, delivering effective resolutions and maintaining client satisfaction.
- Continuously evaluated departmental procedures to improve efficiency, consistency, and service delivery.
- Utilized and supported Cisco-based Automatic Call Distribution (ACD) call center technology.
- (Office located in Westminster, MD) Kroll was a subsidiary of Marsh & McLennan Co.
- 2004 –
Public Records Supervisor
Kroll
2003 - 02.2005
- Managed Records Specialists responsible for interpreting and accurately typing criminal records.
- Served as liaison with vendors and criminal courts to obtain, verify, and clarify public record information.
- Tracked multiple service requests and turnaround times to ensure timely and accurate delivery.
- Identified training needs and provided resources to help support staff development and performance improvement.
- (Office located in Westminster, MD) Kroll was a subsidiary of Marsh & McLennan Co.
Client Care Representative
Kroll
01.1998 - 01.2003
- Responded professionally and promptly to calls, emails, and voicemails from internal and external customers.
- Resolved customer issues efficiently while maintaining service quality and compliance standards.
- Accurately documented customer requests and actions taken for tracking and follow-up purposes.
- Followed up on customer inquiries to ensure resolution and customer satisfaction.
- Interpreted credit, criminal, motor vehicle, Social Security, and other background reports for client review.
- Conducted training for new clients and onboarded new contacts for existing client accounts.
- (Office located in Westminster, MD) Kroll was a subsidiary of Marsh & McLennan Co.
Education
Associate of Arts - Criminal Justice
University of Phoenix - Axia College
Pasadena, CA01.2010
High School Diploma -
North Carroll High School
Hampstead, MD06.1992
Skills
- Strong organizational abilities
- Proficient in customer service
- Focused on client needs
- Analytical problem-solving abilities
- Quality assurance management
- Strategic decision making
- Effective time management
- Skilled in Microsoft Office Suite
Certification
- Private Detective Certification Maryland 2006 - 2011
- Managing and Motivating People Certificate Dec 3, 2008
- Fundamentals of Supervision and Management Certificate May 28, 2006
- Coaching & Counseling Employees - Professional Development Certificate June 7, 2003
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Billing Specialist
Brinks, Inc.
04.2024 - 07.2026
Finance & Accounting Specialist III
Brinks, Inc.
05.2019 - 03.2024
Collections Assistant
Brinks, Inc.
08.2010 - 04.2019
Client Care Supervisor
Kroll
02.2005 - 06.2010
Client Care Representative
Kroll
01.1998 - 01.2003
Public Records Supervisor
Kroll
2003 - 02.2005
Associate of Arts - Criminal Justice
University of Phoenix - Axia College
High School Diploma -
North Carroll High School