Joan Lugo
San Benito
Summary
Dynamic professional with extensive experience in event coordination and customer service at Event People. Proven ability to enhance guest experiences through effective crowd management and logistics. Skilled in problem-solving and team collaboration, ensuring seamless event execution and compliance with safety standards. Fast learner dedicated to achieving service excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Event Team
Event People
Edinburg
09.2025 - Current
- Greeted and assisted guests with directions, event information, and seating to enhance guest experience.
- Monitored crowd behavior and facilitated crowd control to ensure safety and order.
- Scan tickets and verify credentials at entry points.
- Perform bag checks and security screenings.
- Supported setup and breakdown of event areas to contribute to efficient event execution.
Security Specialist
ACT
Harlingen
11.2025 - 04.2026
- Detect suspicious activity by monitoring transactions, claims, and account behavior for potential fraud indicators.
- Investigate fraud cases by reviewing alerts, analyzing data, and determining if fraudulent activity has occurred.
- Took action on accounts by freezing accounts, denying transactions, or escalating cases.
- Verified transactions and resolved fraud-related claims through direct customer communication.
- Documented investigation findings with detailed case notes and ensured maintenance of compliance records.
- Ensured compliance with banking regulations and legal standards in all fraud detection and prevention activities.
Team Member
Quick Quack
Harlingen
10.2024 - 01.2025
- Greeted customers and provided fast, friendly service at the car wash.
- Collaborated with team to achieve daily service targets, ensuring customer satisfaction.
- Promoted membership deals and clarified service options to enhance customer understanding.
- Guided vehicles safely through the wash tunnel and ensured proper operation.
Education
Criminal Justice -
South Texas College
WeslacoSkills
- Event Coordination
- Event Logistics
- Venue Setup
- Inventory Management
- Time Management
- Team Collaboration
- Customer Service
- Conflict resolution
- Problem solving
- Fast Learner
- Time management
- Event coordination
Languages
English
Full Professional
Spanish
Professional
Certification
- Excel
- PowerPoint
- Word
Timeline
Security Specialist
ACT
11.2025 - 04.2026
Event Team
Event People
09.2025 - Current
Team Member
Quick Quack
10.2024 - 01.2025
Criminal Justice -
South Texas College