Joan Mahan

Broomfield,CO

Summary

Results-driven professional with 13 years of substantial residential and commercial restoration experience, seeking a challenging position that leverages extensive skills in accounts receivable and collections, specializing in insurance claims. Dedicated to fostering collaborative work between customers, sales teams, and insurance companies to facilitate smooth transactions. A proven leader and problem solver committed to streamlining operations for enhanced organizational efficiency and contributing to overall company financial success by minimizing the payment timeline. Proficient in working directly with insurance companies to process, update, and promptly payout claims to the customer or the company directly.

Overview

years of professional experience

Work History

Principal

Exterior Guru INC

Broomfield

09.2014 - Current

Owner - Exterior Guru INC

2014 - 2023

Objective: Entrepreneurial professional with a vision for excellence, established and lead a dynamic restoration company. Leveraging 8 years of industry expertise and a proven track record, dedicated to providing top-notch restoration services and building a reputable brand.

Established a startup restoration company focused on delivering high-quality services and exceeding customer expectations.
Developed a comprehensive business plan, outlining the company's mission, target market, and growth strategies.
Led and managed a team of restoration professionals, overseeing residential and commercial projects from initial assessment to completion.
Maintained a strong commitment to quality control and customer satisfaction, resulting in positive feedback and repeat business.

Realtor

HomeSmart

Broomfield

01.2000 - Current

Objective: Results-oriented and client-focused Realtor with a proven track record of success in residential real estate. Extensive industry knowledge, negotiation skills, and client relations expertise to facilitate successful real estate transactions and contribute to the growth of a reputable real estate agency. Identify, purchase and flip properties.
Negotiated contracts with buyers and sellers to maximize customer savings.
Prepared and presented contracts and other legal documents to clients.
Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Liaised between buyers and sellers to provide positive experiences for both parties.
Advised clients on market conditions and property value for informed decision-making.

Education

Realtor - Real Estate

American Real Estate School

Denver

12.1999

Skills

Clear Communication: Ability to explain intricate details of insurance claims process in a clear and understandable manner and customer payment expectations
Empathy: Adept at understanding and empathizing with customers, addressing their concerns with patience and professionalism
Problem Resolution: Skilled in navigating complex issues and providing solutions to ensure customer satisfaction

Time Management: Efficiently manage communication timelines, ensuring customers are informed at each stage of the claims process
Documentation: Maintain accurate records of customer and insurance company interactions and claim details for reference, transparency and
Insurance Claims: Specialized in insurance claim processing, negotiating settlements to ensure prompt payments

Timeline