Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Joan Manuel Lopez de la Cruz

Lehigh Acres

Summary

Accomplished and detail-oriented IT Support Specialist, proudly graduated with High Honor and an Associate Degree in Information Technology. Certified in CompTIA A+ and Network+, with proven expertise in diagnosing and resolving hardware, software, and network issues. Adept in system administration and committed to delivering exceptional customer support. Passionate about leveraging technical acumen and analytical thinking to enhance end-user experiences and drive efficient IT operations in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Network Administrator

Unión Eléctrica (UNE)
01.2017 - 01.2021
  • Collaborated in the design, implementation, and maintenance of the company's network infrastructure, encompassing routers, switches, firewalls, and servers, ensuring optimal performance and security.
  • Monitored and optimized network performance, proactively identifying and resolving bottlenecks and security vulnerabilities.
  • Implemented advanced network security protocols to safeguard sensitive data and ensure compliance with industry standards.
  • Collaborated with IT team members to troubleshoot and resolve network outages and performance issues, ensuring minimal downtime.
  • Provided clear and timely communication to end-users during network disruptions.
  • Conducted comprehensive security audits and vulnerability assessments to proactively identify and address potential security risks.
  • Developed, implemented, and continuously improved security policies and procedures to effectively mitigate identified risks.
  • Proactively researched, evaluated, and implemented cutting-edge security technologies and tools to strengthen the company's overall security framework.
  • Consistently monitored and analyzed emerging security threats and vulnerabilities to ensure robust protection and compliance with industry standards.
  • Diagnosed and resolved a wide range of technical issues, including network connectivity, printer malfunctions, and software conflicts.
  • Proactively monitored system performance, implementing preventative maintenance to minimize downtime and ensure optimal functionality

Transporter

Lee Health HPMC
01.2022 - Current
  • Assisting patients safely and comfortably requires a compassionate approach and attentiveness to their needs.
  • Maintaining a courteous and appropriate work-demeanor with patients, staff, and visitors.
  • Verifying patient information accurately using EPIC and patient identification protocols.
  • Familiarity with the hospital’s electronic medical records system.
  • Awareness and implementation of cleaning procedures, isolation protocols, PPE usage, and hand hygiene.
  • Adhering to established protocols for transporting patients safely.
  • Being adaptable to schedule changes and departmental needs.
  • Managing assignments, minimizing downtime, and promptly responding to notifications

Education

Associate of Science - Information Technology

Keiser University
Fort Lauderdale, FL
01.2025

Associate of Science - Information Technology

IPI Jose Maceo
01.2006

Skills

  • Experienced with multiple operating systems including Windows, macOS, Linux, iOS, and Android
  • Network Administration: TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi (80211), VPN, Cisco IOS
  • Hardware Support: PC/Laptop Diagnostics & Repair, Printer/Scanner Troubleshooting, Peripheral Installation
  • IT Security: Network Security Protocols, Firewall Configuration, Vulnerability Assessment, Antivirus Management
  • Directory & Cloud Services: Active Directory (User & Group Management, GPO), Microsoft 365 (Office Suite, Teams, SharePoint)
  • Support Tools: Remote Desktop Protocol (RDP), TeamViewer, ServiceNow, Zendesk, ITIL Framework

Affiliations

  • The National Society of Leadership and Successes 2024
  • Phi Theta Kappa Honor Society 2024
  • High Honor’s Award

Certification

  • CompTIA A+ 2025
  • CompTIA Network+ 2025
  • CompTIA Security+ Current

Languages

English
Spanish

Timeline

Transporter

Lee Health HPMC
01.2022 - Current

Network Administrator

Unión Eléctrica (UNE)
01.2017 - 01.2021

Associate of Science - Information Technology

IPI Jose Maceo

Associate of Science - Information Technology

Keiser University

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