Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joan March

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Installation Support Team

Lowe's Home Improvement
03.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Streamlined call center processes for improved efficiency and reduced wait times for customers, service providers, and stores.
  • Conduct initial contact with customer and service providers to provide centralized contact
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Updated account information to maintain customer records
  • In coordination with stores and customers, arrange product delivery to ensure work can begin on time.
  • Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce).

Assistant Property Manager

Odin Properties
12.2018 - 03.2022
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Managed over 4 properties with over 400 units combined

American Homes 4 Rent

Leasing Coordinator
11.2016 - 10.2018
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Education

High School Diploma -

Arsenal Technical High School
Indianapolis, IN
06.1990

Skills

  • Records Management
  • Telephone and email etiquette
  • Appointment Scheduling
  • Administrative Support
  • Strong Communication Skills
  • Strong Data Entry
  • Complaint resolution
  • Account updating
  • Follow-up skills
  • Live chat support

Certification


New Concepts School of Cosmetology

-Certified Cosmetologist - 1992

Timeline

Installation Support Team

Lowe's Home Improvement
03.2022 - Current

Assistant Property Manager

Odin Properties
12.2018 - 03.2022

American Homes 4 Rent

Leasing Coordinator
11.2016 - 10.2018

High School Diploma -

Arsenal Technical High School

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Joan March