Joan Meyer
Customer Service Representitve
MARTINSVILLE,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience in wholesale fasteners industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
LINC Systems
Westfield, IN
02.2001 - Current
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Matched orders with invoices and recorded required information.
Skills
- Customer Account Management
- Proficient with Sage ERP System
- Shipping and Receiving Understanding
- Product knowledge with many manufacturers
- Delivery Scheduling
- Inventory Tracking
- Vendor relationships
- Invoicing and billing
Timeline
Customer Service Representative
LINC Systems
02.2001 - Current
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