Summary
Overview
Work History
Education
Skills
Core Competences
Languages
Timeline
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Joan Montilla

Sanford,FL

Summary

Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Overview

4
4
years of professional experience

Work History

Sales Associate

Curacao
03.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Cashier

SP Plus Parking
07.2019 - 09.2021
  • Performed inspections on the lights, floors, and elevator
  • As well as track record of vehicles in the parking lot during opening and closing shifts
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided parking instructions/guidance/assistance to guests as they arrive.
  • Built relationships with customers to encourage repeat business.

Education

Associate of Film Production -

CUNY Brooklyn College
Brooklyn, NY

High School Diploma -

Art & Design High School
Manhattan, NY

Certificate - Data Analytics

Arizona State University
Phoenix
09.2023

Skills

  • Python
  • SQL
  • Tableau
  • Microsoft Excel
  • Statistical Analysis
  • Machine Learning
  • Data Visualization
  • Data Modeling

Core Competences

  • Customer Service Skills
  • Technology Assistance
  • Written and spoken communication skills
  • Active Listening
  • Ability to Adapt
  • Teamwork Skills
  • Strong Organizational Skills
  • Strong Critical Thinking
  • Employee Relations
  • Punctual
  • Efficient
  • Math Skills
  • Computer Building Skills

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Sales Associate

Curacao
03.2022 - 08.2023

Cashier

SP Plus Parking
07.2019 - 09.2021

Associate of Film Production -

CUNY Brooklyn College

High School Diploma -

Art & Design High School

Certificate - Data Analytics

Arizona State University

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Joan Montilla