Folami Stewart
New Orleans,USA
Summary
Dependable and detail-oriented professional with a background in retail operations and customer service, currently pursuing an Associate’s degree in Cybersecurity. Strong problem-solving abilities, communication skills, and experience working in fast-paced environments. Seeking an opportunity to contribute reliability, adaptability, and a strong work ethic while continuing to grow professionally.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Saks Fifth Avenue
New Orleans, LA
05.2024 - Current
- Greet customers in a friendly and professional manner
- Assist customers in locating products and making purchasing decisions
- Maintain in-depth knowledge of products, promotions, and store policies
- Process transactions accurately using POS systems
- Handle customer inquiries, concerns, and returns professionally
- Maintain a clean and organized sales floor
Shop Manager
HUGO BOSS Fashions
New Orleans, LA
02.2020 - 05.2024
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
- Supervised daily store operations ensuring high standards of customer service.
- Trained and mentored team members to enhance performance and teamwork.
Gift Wrapper
Martin Wine Cellar
New Orleans, LA
08.2019 - 12.2020
- Gift wrap wine bottles.
Front Desk Agent
Holiday Inn Express
New Orleans, LA
02.2019 - 04.2019
- Handle high volume customer interactions in s request person and over the phone
- Check guest in and out
- Defuse any negative customer experiences
- Complete customer
- Assign out duties
- Provided disclosures and policies to customers
- Work directly with staff to improve customer service skills
Sales Associate
Dillard's Retail
New Orleans, LA
02.2018 - 10.2018
- Worked in Men's Department
- Customer Service
- Operating Cash Registers
- Greeting Customers
- Responding to Customer Questions
- Maintaining Merchandise
Front Desk Agent
Extended Stay Hotels
Houston, TX
02.2016 - 08.2018
- Handle high volume customer interactions in person and over the phone
- Check guest in and out
- Defuse any negative customer experiences
- Complete customers request
- Provided disclosures and policies to customers
Education
Associate of Science - Cybersecurity
Nunez Community College
LA05-2027
High School Diploma -
Landry Walker High School
New Orleans, LA05-2015
Skills
- Cash Handling
- Communication skills
- Front Desk
- Guest services
- Problem-solving skills
- Cash handling
- Html
- CSS
- Javascript
- Python
Certification
- JavaScript Algorithms and Data Structures (Beta) September 2024 to Present
- Responsive web Design July 2024 to Present
- Google Analytics Certification June 2024 to Present
- Driver's License
Languages
English
Timeline
Sales Associate
Saks Fifth Avenue
05.2024 - Current
Shop Manager
HUGO BOSS Fashions
02.2020 - 05.2024
Gift Wrapper
Martin Wine Cellar
08.2019 - 12.2020
Front Desk Agent
Holiday Inn Express
02.2019 - 04.2019
Sales Associate
Dillard's Retail
02.2018 - 10.2018
Front Desk Agent
Extended Stay Hotels
02.2016 - 08.2018
Associate of Science - Cybersecurity
Nunez Community College
High School Diploma -
Landry Walker High School