Joan Paramo
Arlington,TX
Summary
Dedicated serviceman focused on applying 9 years of military training and logistics management experience to gain employment in the civilian sector. Exceptionally hard worker, well-versed in supply and inventory management. Military veteran who earned numerous commendations and awards for superior performance in academic, tactical and technical capacities. Effectively trained, supervised and mentored individuals under high stress conditions. Actively seeks additional responsibilities and desires a leadership role.
Overview
19
19
years of professional experience
Work History
Camping Advisor
McClain's Longhorn RV
Sanger, Texas
08.2023 - Current
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Processed incoming orders and ensured accuracy of shipments.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Used POS systems to receive payment or obtain credit authorization.
- Received, examined and reshelved returned parts.
- Created purchase orders for new parts as needed by shop personnel.
- Maintained records of all transactions in the computer system.
- Answered phones promptly and courteously while providing excellent customer service.
RV Service Technician
McClain's RV Supertore
Corinth, TX
06.2019 - Current
- Performed electrical, plumbing, carpentry and appliance maintenance.
- Conducted troubleshooting tasks to diagnose issues and determine appropriate fixes.
- Managed shop jobs to complete work orders on time and keep tasks prioritized.
- Explained functionality of newly installed equipment to customers.
- Documented diagnostic testing and repair work to maintain accurate records on vehicles.
- Inspected RVs, including both camper and trailer models, to assess maintenance needs and identify faults.
- Reconstructed floors, walls and roofs to repair damage such as flooding.
Vehicle Service Technician
International Auto Logistics
Grand Prairie, TX
02.2018 - 06.2019
- Responsible for maintaining functional conditions of 800 plus vehicles left in storage by service-members currently overseas.
- Maintained vehicle records by recording monthly services.
Export Specialist
Trans Global Auto Logistics Inc.
Grand Prairie, TX
03.2015 - 02.2018
- Interacted professionally with customers, peers, and steamship lines which helped develop articulate communication and active listening skills.
- Responsible for the filing of Electronic Export Information (EEI) through the Automated Export System (AES)
- Coordinated customer export shipments with shippers, truckers and steamship lines.
- responsible for setting up bookings, arranging pick-ups for inland transportation and followed up to ensure shipments have reached their final destinations.
- Created quotations for individual shipments, including estimating prices for the shipper, and selecting transportation companies to use.
Power Generator Mechanic
Power Generation Equipment Repairer, United States Army
Fort Bragg, NC
01.2007 - 02.2014
- for a Civil Affairs unit supporting the United States Pacific Command headquarters Planned, coordinated and trained individuals to perform operator level support maintenance on equipment Provided driver training to 120 personnel, ensuring full training and qualification of each driver to operate assigned vehicles in preparation for the deployment to Operation Enduring Freedom as well as Operation Enduring Freedom-Philippines Supervised the activities of three personnel, monitored work processes, and initiated periodic training to ensure highest level of readiness Monitored the use of supplies and materials, initiated purchases for replenishment, and conduct periodic inventory counts to ensure accuracy of supply records Unloaded, unpacked, visually inspected, counted, segregated, palletized, and stored supplies and equipment, and ensured inventories and location surveys were performed.
Generator Mechanic
United States Army
12.2005 - 12.2006
- Camp Casey, Dongducheon, South Korea Repaired/overhauled starters, alternators, generators, fuel injectors, voltage regulators, switches and control circuits controlled all hazardous material to include, used oils, fuels, antifreeze and batteries instrumental in the accountability and serviceability of all assigned equipment performed unit, direct, and general services on power generation sets, internal combustion engines, and associated items of equipment.
Education
Associate of Arts - Social Work
Tarrant County College District
Arlington, TX2019
Associate of Arts -
Excelsior College
Albany, NY2009
Associate of Arts - Psychology
North Central Texas College
Gainesville, TXSkills
- Extremely organized
- Hazardous Material Handling
- Forklift operator
- First Aid training
- Microsoft Office
- Secret Security Clearance
- Team leader
- Quick learner
- Data entry
Additional Information
Awards and Recognitions , Army Commendation Medal; Army Achievement Medal (5); Meritorious Unit Commendation; Army Superior Unit Award; Army Good Conduct Medal (2); Non-Commissioned Officer Professional Development Ribbon; Certificate of Achievement (5)
Additional Training
Level 1 RVIA certified technician, Forkliftup to 6K-lb Capacity, Rough Terrain Forklift up to 10K-lb Capacity, Advanced Leadership Development Course, Test Measurement and Diagnostic Equipment (TMDE) Support Coordinator Course, Humvee Air Conditioning Course
Timeline
Camping Advisor
McClain's Longhorn RV
08.2023 - Current
RV Service Technician
McClain's RV Supertore
06.2019 - Current
Vehicle Service Technician
International Auto Logistics
02.2018 - 06.2019
Export Specialist
Trans Global Auto Logistics Inc.
03.2015 - 02.2018
Power Generator Mechanic
Power Generation Equipment Repairer, United States Army
01.2007 - 02.2014
Generator Mechanic
United States Army
12.2005 - 12.2006
Associate of Arts - Social Work
Tarrant County College District
Associate of Arts -
Excelsior College
Associate of Arts - Psychology
North Central Texas College
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