Chino McGill
Charlotte,NC
Summary
Customer service, coaching, and management professional bringing extensive experience specializing in client relations and service delivery. Proven ability to diagnose account issues, and customer retention accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer and team member needs throughout industry changes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor II
Concentrix
09.2016 - 05.2024
- Educated customers on OnStar services, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed approximately 60 incoming calls while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
MBA - Business Management
Strayer University
Charlotte, NC01-2017
Bachelor of Arts - Management
Strayer University
Charlotte, NC01-2015
Skills
- Project management
- Conflict resolution
- Powerful negotiator
- Budgeting and finance
- Extremely organized
- Staff development
- Client assessment and analysis
Self-motivated
- Strong verbal communication skills
- Team leadership
- Risk management processes and analysis
- Microsoft Office applications
- Process implementation
- Fraud prevention
Accomplishments
- 2021 Blue Button Welcome Call Employee of the Year for best job performance.
- Top 5% Performance Awards provided by increasing company's previous years' profits by 10%.
- Awarded multiple Blue Blood Awards for top percentage in customer surveys, sales, and quality performance calls.
- Chosen by upper management for multiple OnStar commercials.
- Training Coach for Blue Button Welcome Call department.
- Accepted into Alpha Sigma Lambda honor society
Certification
- Six Sigma Certification
- ServSafe Food Handler's Certification
- Certified Sales Professional (CSP)
- Certified Supply Chain Professional (CSCP)
- Project Management Professional (PMP)
Timeline
Service Advisor II
Concentrix
09.2016 - 05.2024
MBA - Business Management
Strayer University
Bachelor of Arts - Management
Strayer University
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