Joan Phelps
Jacob,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Public Aid Eligibility Assistant
Department of Human Services
Murphysboro, IL
10.2023 - Current
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Verified accuracy of data entered in the system.
- Provided customer service to clients seeking assistance with their eligibility requirements.
- Assisted clients with completing application forms, gathering necessary documents and submitting paperwork.
- Maintained accurate records of client information and documentation.
- Entered client data into computerized systems for tracking purposes.
- Collaborated with other departments to ensure timely processing of requests for services.
- Entered client information and files into databases for further review and tracking.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Associate
Department of Human Services
Murphysboro, IL
09.2022 - 10.2023
- Inputted data into computer systems in an accurate and timely manner.
- Organized filing system for documents such as invoices, contracts, and reports.
- Ordered office supplies, maintained inventory records, and monitored stock levels.
- Performed general office duties such as photocopying, faxing, scanning documents.
- Greeted visitors at the front desk in a polite manner while providing assistance when needed.
- Tracked time off requests for employees using payroll and entered time into timekeeping software.
- Processed paperwork efficiently to support smooth office procedures.
- Offered diverse clerical support to office team members, managed correspondence, answered emails, and tracked documentation.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
X-Ray Technologist
SIH, Memorial Hospital of Carbondale
Carbondale, IL
12.2019 - 09.2022
- Provided patient education and instructions prior to radiographic procedures.
- Delivered comprehensive training to students and new technologists on equipment, imaging processing, patient relations and best practices.
- Performed radiographic exams on patients of all ages in accordance with established protocols.
- Utilized radiation safety techniques to protect the patient, staff, and self from radiation exposure.
- Maintained records of daily activities and reported any issues or abnormalities to supervisor.
- Evaluated images for technical quality and consistency with physician orders.
- Ensured that all paperwork was completed accurately before releasing the patient from care.
- Verified patient information including name, medical record number, date of birth., prior to performing any procedure and examination.
- Collaborated effectively with other healthcare professionals in order to provide exceptional patient care.
- Managed time efficiently while providing quality service at a high volume setting.
- Adhered strictly to HIPAA regulations regarding privacy of protected health information.
- Provided support services as needed including stocking supplies, cleaning rooms, changing bedding.
- Interviewed patients to obtain medical histories, accurately documenting information.
Medical Receptionist
SIH Medical Group
Anna, IL
04.2018 - 12.2019
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.Performed bookkeeping duties, preparing and sending financial statements or bills.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Hairstylist
Self-employeed
Anna, I
05.2002 - 04.2018
- Maintained records for tax preparations. Performed basic bookkeeping.
- Tracked inventory of supplies used for styling services.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Educated clients on proper home hair care maintenance techniques.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Organized scheduling of appointments throughout the day.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Responded to customer inquiries by phone, email, and in person.
Education
Associate of Applied Science - Radiologic Technology
Rend Lake College
Ina, IL05-2011
Associate of Arts - Cosmetology
Shawnee Community College
Ullin, IL05-2002
Associate of Arts - Social Work
Shawnee Community College
Ullin, IL05-1999
Skills
- Documentation and preparing personnel documents
- Order office supplies and equipment
- Policy, program, and office procedure Knowledge
- Microsoft Office Word, Excel, and PowerPoint Outlook mail
- Recordkeeping and data input
- Verbal and written communication with other State departments
- Knowledgeable in office software and programs
- Prepares information packets for clients
- Bookkeeping
- Filing and data archiving
- Mail handling
- Time Management
- Office Supplies Management
- 45 wpm Typing Speed
- Records Management
- Active Listening
- Scheduling appointments
Certification
- ARRT Certification
- Lambda Nu Honor Society
- Cosmetology License
Timeline
Public Aid Eligibility Assistant
Department of Human Services
10.2023 - Current
Office Associate
Department of Human Services
09.2022 - 10.2023
X-Ray Technologist
SIH, Memorial Hospital of Carbondale
12.2019 - 09.2022
Medical Receptionist
SIH Medical Group
04.2018 - 12.2019
Hairstylist
Self-employeed
05.2002 - 04.2018
Associate of Applied Science - Radiologic Technology
Rend Lake College
Associate of Arts - Cosmetology
Shawnee Community College
Associate of Arts - Social Work
Shawnee Community College