Nancy L. Mendoza
Chicago,IL
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Public Aid Eligibility Assistant
Department Of Human Services
05.2019 - Current
- Attended regular professional development workshops to enhance expertise in relevant policies, regulations, software systems, and industry trends.
- Ensured compliance with federal and state regulations by staying up-to-date on policy changes and implementing new procedures accordingly.
- Conducted comprehensive interviews with applicants to gather pertinent information for determining program eligibility.
- Contributed to team goals by consistently meeting or exceeding performance metrics related to processing times, error rates, and customer satisfaction scores.
- Prevented potential fraud incidents by carefully analyzing financial documentation provided by applicants during verification processes.
- Improved applicant eligibility accuracy by meticulously reviewing and verifying documentation for various assistance programs.
- Fostered a positive work environment by collaborating effectively with colleagues, sharing knowledge and resources to ensure team success.
- Assisted clients with accurate eligibility form, application and document completion.
Delivery Driver
Lou Malnatis Pizzeria
11.2018 - 04.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Cashier
Pinkys Restaurant
03.2015 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Dwight D Eisenhower High School
Blue Island IL05.2012
Skills
- Policy Knowledge
- Accuracy and thoroughness
- Effective communication skills
- Documentation and paperwork
- Microsoft Office
- Data Entry
- Telephone Etiquette
- Documentation And Reporting
- Verbal Communication
Languages
Spanish
Native or Bilingual
Timeline
Public Aid Eligibility Assistant
Department Of Human Services
05.2019 - Current
Delivery Driver
Lou Malnatis Pizzeria
11.2018 - 04.2019
Cashier
Pinkys Restaurant
03.2015 - 10.2018
High School Diploma -
Dwight D Eisenhower High School
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