Joan Routon
Trimble,MO
Summary
Proven CNA and Quality Assurance Manager with a track record of enhancing patient satisfaction and product quality at Gower Convalescent Center and Sony Electronics. Skilled in vital signs monitoring and fostering compassionate communication, significantly improved care standards and efficiency. Expert in implementing QA processes, drive excellence and compliance across teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CNA
Gower Convalescent Center
10.2022 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Quality Assurance Manager
Sony Electronics
03.2006 - 07.2010
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Recorded, analyzed, and distributed statistical information.
- Played a crucial role in refining company manufacturing practices by providing expert guidance on regulatory compliance matters.
- Streamlined testing processes by introducing automated tools, increasing efficiency and reducing errors.
- Inspected products and worker progress throughout production.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ02.2022
High School Diploma -
Bisai Daisan Ichinomiya City
Japan03.2003
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient Transfers
- Recording vital signs
- Dementia and Alzheimer's knowledge
Certification
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support Licensed
Languages
Japanese
Native or Bilingual
Timeline
CNA
Gower Convalescent Center
10.2022 - Current
Quality Assurance Manager
Sony Electronics
03.2006 - 07.2010
High School Diploma -
Penn Foster College
High School Diploma -
Bisai Daisan Ichinomiya City
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support Licensed
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