Work History
Summary
Education
Skills
Languages
Timeline
Generic

Joan Sheffield

Kingsland,GA

Work History

Security Officer

Sunstate Securities
  • Monitored premises to ensure safety and security protocols were enforced.
  • Conducted routine patrols to identify potential hazards or security risks.
  • Responded promptly to alarms and incidents, maintaining calm and order.
  • Provided assistance during emergency situations, coordinating with local authorities.
  • Documented daily activities and incidents in detailed reports for management review.
  • Collaborated with team members to enhance overall security measures and policies.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Customer Service REPRESENTATIVE

Concentrix
  • Assisted customers with inquiries, providing accurate information on products and services.
  • Resolved customer complaints effectively, enhancing satisfaction and loyalty.
  • Utilized CRM software to document interactions and track customer issues.
  • Collaborated with team members to streamline processes and improve service delivery.
  • Conducted follow-ups with customers to ensure resolution of issues and gather feedback.
  • Monitored performance metrics, contributing to team success in meeting service goals.
  • Identified opportunities for process improvements to enhance operational efficiency and service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Director of Childcare

Self Employed
  • Developed and implemented educational programs tailored to children's developmental milestones.
  • Managed daily operations, ensuring compliance with licensing regulations and safety standards.
  • Supervised staff, providing training and ongoing support to enhance childcare practices.
  • Fostered relationships with parents through regular communication and feedback sessions.
  • Organized community events to promote child development awareness and engagement.
  • Evaluated program effectiveness and made improvements based on feedback and observations.
  • Oversaw budgeting processes, optimizing resource allocation for maximum impact on services provided.
  • Collaborated with local agencies to provide additional resources for families in need.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Established strong relationships with parents through open communication and regular updates on child progress.
  • Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Managed program paperwork and child records to comply with state requirements.
  • Maintained accurate records of child attendance, medical information, and emergency contacts in compliance with state regulations.
  • Created an inclusive environment that respected diversity in culture, language, ability level, and learning style.
  • Improved parent satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements.
  • Achieved accreditation from national childcare organizations as a reflection of exceptional care standards.
  • Conducted regular safety audits, ensuring a secure environment for children and staff alike.
  • Attended approved training and continuing education courses to maintain certifications.
  • Streamlined administrative processes through the adoption of new software systems, enhancing efficiency across the organization.
  • Implemented comprehensive health policies aligned with CDC guidelines to minimize illness outbreaks within the facility.
  • Developed staff training programs for effective team collaboration and increased service excellence.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Managed budget allocation, ensuring optimal resource utilization for facility maintenance and improvement initiatives.

AT&T

Customer Care Specialist
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Summary

Dynamic Security Officer with a proven track record at Sunstate Securities, excelling in incident reporting and access control management. Recognized for enhancing safety protocols and fostering strong relationships with team members. Adept at conflict resolution, I consistently maintained a secure environment while ensuring exceptional customer service and compliance with safety standards.

Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.

Knowledgeable Desired Position with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Diligent Security professional with Number years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Education

Associate of Arts - Early Childhood Education

Orlando Vocational Tech
Orlando Fl

High School Diploma -

Jones High School
Orlando Fl.
05-1968

Skills

Report writing

Incident reporting

Security guard license

General security

Access control

Patrol operations

Relationship building and management

Security screenings

Conflict resolution techniques

Visitor tracking

Access control management

Document management

Dispatch

Personnel screening

Investigation documentation

Access badge distribution

Shift work experience

Fire safety training

Verbal and written communication

Reliability

Patrolling

ID verification

Keen observer

Languages

English
Full Professional

Timeline

Security Officer

Sunstate Securities

Customer Service REPRESENTATIVE

Concentrix

Director of Childcare

Self Employed

AT&T

Customer Care Specialist

Associate of Arts - Early Childhood Education

Orlando Vocational Tech

High School Diploma -

Jones High School
Joan Sheffield