Joan Tam
Waimānalo,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Order Entry/Invoicing Clerk
Rocky Road Products
Waimanalo, Hawaii
04.2016 - Current
- Responded to customer concerns and questions on daily basis.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Processed cash payments and credit and debit card transactions.
- Expedited urgent orders with prioritization and close communication with other departments.
- Communicated with customers to address order inquiries, changes and cancellations.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Recommended merchandise and services that would meet customer needs.
Cashier/Scan Coordinator Asst.
Foodland
Kailua, HI, USA
05.2001 - 02.2016
- Maintained high-standard service for customers regularly.
- Ensured accuracy in cash drawer management.
- Help to maintain price integrity by reporting discrepancies and communicating with other departments
- Processed transactions and prepared customer purchases.
- Executed financial transactions involving various payment methods.
- Managed changes in pricing, audit processes within departments, and the preparation of weekly reports.
Member Service Representative
Windward Community FCU
Kailua, HI, USA
01.1995 - 01.1998
- Processed multiple transaction types to ensure smooth banking operations.
- Established new client financial accounts.
- Responded to member inquiries through phone communication.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Education
High School Diploma -
Kailua High School
Kailua, HISkills
- High-Quality Customer Assistance
- Basic computer
- Professional communication
- Cash handling
- Reliability
- Typing and 10-key proficient
- Multitasking Abilities
- Teamwork
Career Interest
I am interested in pursuing a new career opportunity. As there is no advancements available in my current employment, this would be a great way to challenge myself and enhance the many skills I have to offer. With exceptional customer service and office skills, basic computer knowledge with room to grow, dependable, reliable, and always a team player, I believe I would be a wonderful asset to your team.
Timeline
Order Entry/Invoicing Clerk
Rocky Road Products
04.2016 - Current
Cashier/Scan Coordinator Asst.
Foodland
05.2001 - 02.2016
Member Service Representative
Windward Community FCU
01.1995 - 01.1998
High School Diploma -
Kailua High School