Joan Trepanier
Olympia
Summary
Friendly and reliable worker, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Skilled in team and time management, I excel in roles requiring reliability and punctuality. My approach has consistently resulted in positive feedback and improved efficiency. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and creating a positive customer experience. Creative problem-solver versed in customer service.
Overview
24
24
years of professional experience
Work History
Store Associate
DECA Commissary
09.2024 - Current
- Fulfilled online customer grocery orders using Click-to-Go service.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Child & Youth Program Assistant
Army MWR
03.2023 - 03.2024
- Enhanced children's learning experience by incorporating age-appropriate activities and educational games.
- Assisted in the development of individualized care plans, addressing each child''s unique needs and interests.
- Established positive relationships with families to support open communication and trust between staff and parents.
Motor Vehicle Compliance Analyst
State Of Louisiana Office Of Motor Vehicles
07.2013 - 06.2022
- Enforced compliance with complex state and federal laws, rules and regulations for industry.
- Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Collected payment from customers for vehicle registration, licenses, and fines.
Restaurant Floor Manager/Server
Las Margaritas Restaurant//
02.2002 - 06.2013
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw supply restocking, area cleaning and product organization.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Managed full team schedule to maintain adequate coverage.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
Assistant Store Manager
Stage Stores Inc (Bealls)
03.2005 - 09.2009
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
No Degree - Elementary Education
Northwestern State University of Louisiana
Natchitoches, LAHigh School Diploma -
Florien High School
Florien, LA05.1999
Skills
- Time management skills
- Cash Handling
- Team Management
- Reliability and Punctuality
- Excellence in Customer Service
Timeline
Store Associate
DECA Commissary
09.2024 - Current
Child & Youth Program Assistant
Army MWR
03.2023 - 03.2024
Motor Vehicle Compliance Analyst
State Of Louisiana Office Of Motor Vehicles
07.2013 - 06.2022
Assistant Store Manager
Stage Stores Inc (Bealls)
03.2005 - 09.2009
Restaurant Floor Manager/Server
Las Margaritas Restaurant//
02.2002 - 06.2013
High School Diploma -
Florien High School
No Degree - Elementary Education
Northwestern State University of Louisiana
Employee of the month/employee of the quarter
Received monetary and time-off awards for being named Employee of the Month and Employee of the Quarter