Joan Jyner
Greenville,SC
Summary
Meticulous Front Desk Clerk with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Have well over 25 years experience in customer service, various computer systems, and oral/written communication skills. Adapt quickly to challenging situations, very hardworking, prompt, and honest.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Cambria Hotel
09.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Front Desk Agent
Comfort Inn & Suites
04.2021 - 08.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Floral Designer/Customer Service Representative
Ingles Markets Inc
04.2018 - 08.2021
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Daily invoicing, managing floral transactions,
- Mentoring/Training floral helpers.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
Florist Designer
Dahlia A Florist
02.2013 - 03.2018
- Designing floral arrangements for large-scale functions, comprising weddings, funerals, and banquets as well as daily and regular customers
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each order.
Floral Designer
Embassy Flowers
01.2010 - 02.2013
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Education
High School Diploma -
Carolina High School
Greenville, SC06.1985
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Guest Relations
- Oral and written communications
- Credit and cash payments
- Time Management
Additional Information
I very much enjoy working with and making customers and clients happy. I try to make people smile and love helping others. I don,t meet a stranger and make the person im conversing with feel like the only person in the room. I also get the job done, no matter how challenging or situation that may arise. I know I would be an excellent asset to your team and look forward to the opportunity to prove myself.
Timeline
Front Desk Agent
Cambria Hotel
09.2023 - Current
Front Desk Agent
Comfort Inn & Suites
04.2021 - 08.2023
Floral Designer/Customer Service Representative
Ingles Markets Inc
04.2018 - 08.2021
Florist Designer
Dahlia A Florist
02.2013 - 03.2018
Floral Designer
Embassy Flowers
01.2010 - 02.2013
High School Diploma -
Carolina High School
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