Joan Vieldhouse
Certified Recovery Specialisat
Philadelphia,PA
Summary
Dynamic outreach specialist with extensive experience at Merakey, excelling in crisis intervention and community outreach. Proven ability to conduct thorough assessments and facilitate access to essential services for unhoused individuals. Skilled in medication administration and case management, fostering impactful relationships that enhance client well-being and support successful transitions to stable housing.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Shelter Aid
ODAAT- One Day At A Time/ Urban Affairs Coalition
Philadelphia
11.2023 - 06.2025
- Assist women who are unhoused with services that are provided at ODAAT Shelters.
- Completing intake packets, administer medication as directed by healthcare individuals.
- Assist with activities of daily living.
- Complete necessary documentation including, intake, medication log and shift notes.
- Also completing fire watch logs, site safety logs and bed sheets for population documentation.
- Assist with crisis de-escalation and resolve disagreements that may arise in group living situations.
- Monitor health and wellbeing of each consumer and report changes to appropriate staff.
- Assist with critical support that play a important role in the care of our unhoused and formerly unhoused population.
- Oversee and monitor safety of facility, as well as cleanliness.
- Serving meals according to shift.
- Notify supervisor and document any emergencies that arise onsite.
- I am trained on multiple sites as a residential aid and shelter support staff.
Outreach Specialist/ PAD Program (Police Assisted Diversion)
Merakey
Philadelphia
03.2021 - 04.2023
- Community Outreach and assistance overcoming the barriers that exist for our unhoused population who are also experiencing Opioid Use Disorder.
- Doing appropriate shelter referrals and completing the necessary paperwork to go with the referrals and placements.
- Working with the Philadelphia Police Department as a resource and alternative to being incarcerated.
- This includes ASAM assessments and placement in treatment, along with communication with the appropriate treatment site and CBH for approvals of higher level of care.
Mental Health Worker
JFK BEHAVIORAL HEALTH
Philadelphia
09.2013 - 12.2021
- Consumer intakes to outpatient mental health.
- Orientation for new consumers assigned to the outpatient mental health unit.
- Input information into the electronic health records.
- Scheduling doctor appointments for psychiatric medication and evaluations.
- Peer support services.
- Meeting with consumers one on one and providing appropriate resources.
- Paperwork needed to complete applications for Medicaid, SNAP and housing.
- Completing case management applications based on consumer needs.
Outreach Specialist
Project Home
Philadelphia
01.2013 - 12.2020
- Assist the unhoused consumers with referrals to shelter and documentation in the city’s homeless database with Office of Homeless Services and DBHIDS.
- Respond to outreach requests called into the Outreach Coordination Center and engaging the individual on the available shelter services at that time.
- Participate in the Philadelphia PIT count, counting our unhoused consumers all over the city in order to get a better knowledge of how many unhoused individuals there are.
- Follow up with prior engagements.
- Provide hygiene products, socks, blankets and other items that come in as donations, including bagged meals or snacks.
- Answering the hotline calls and dispatching a response team.
- Maintain established relationship with unhoused individuals for possibility of future placement.
- Responding to outreach calls and engaging with unhoused individuals by assessing needs and offering appropriate placement in shelter.
- Transportation to shelter if placed.
Education
Certified Recovery Specialist -
PA Certification Board
06.2025
ASAM - screening & assessment
Pennsylvania Department of Drug & Alcohol
05.2022
Narcan Train the Trainer Program -
04.2019
Certified Older Adult Peer Specialist -
Institute for Recovery & Community Integration
01.2016
Forensic Peer Specialist Criminal Justice System -
City of Philadelphia, DBHIDS
08.2015
PPLA Advanced Level -
Philadelphia Peer Leadership Academy
07.2015
Certified Peer Specialist for the Justice Involved -
01.2015
Certified Peer Specialist -
Institute for Recovery and Community Integration
06.2013
Skills
- Screening and assessment
- Crisis intervention
- Medication administration
- Community outreach
- Case management
Certification
Certified Recovery Specialist
Education And Trainings
- Certified Recovery Specialist, PA Certification Board, 01/01/13 - Present
- ASAM (screening & assessment), Pennsylvania Department of Drug & Alcohol, 05/01/19 - 05/01/22
- Narcan Train the Trainer Program, 04/01/19
- Institute for Recovery/Community Integration-LGBTQIA Support for CPS, 02/01/16
- Institute for Recovery & Community Integration – Certified Older Adult Peer Specialist, 01/01/16
- City of Philadelphia, DBHIDS – Forensic Peer Specialist Criminal Justice System, 08/01/15
- Certified Peer Specialist for the Justice Involved, 01/01/15
- Philadelphia Peer Leadership Academy - PPLA Advanced Level, 07/01/15
- Institute for Recovery and Community Integration – Certified Peer Specialist, 06/01/13
Timeline
Residential Shelter Aid
ODAAT- One Day At A Time/ Urban Affairs Coalition
11.2023 - 06.2025
Outreach Specialist/ PAD Program (Police Assisted Diversion)
Merakey
03.2021 - 04.2023
Mental Health Worker
JFK BEHAVIORAL HEALTH
09.2013 - 12.2021
Outreach Specialist
Project Home
01.2013 - 12.2020
Certified Recovery Specialist -
PA Certification Board
ASAM - screening & assessment
Pennsylvania Department of Drug & Alcohol
Narcan Train the Trainer Program -
Certified Older Adult Peer Specialist -
Institute for Recovery & Community Integration
Forensic Peer Specialist Criminal Justice System -
City of Philadelphia, DBHIDS
PPLA Advanced Level -
Philadelphia Peer Leadership Academy
Certified Peer Specialist for the Justice Involved -
Certified Peer Specialist -
Institute for Recovery and Community Integration
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