Willis McWilliams
New York
Summary
With a proven track record of successfully placing over 100 homeless individuals in permanent housing throughout New York City, I have developed a strong background in homeless outreach. This experience has sharpened my critical thinking, problem-solving, and driving skills. Currently, I work inside NYC DHS Shelter facilities, aiding migrant families in their path to permanent residency. Throughout the past seven years, I have held advancing positions within the Public Services Field, refining my relationship-building skills and gaining valuable experience collaborating with interdepartmental teams and community partners.
Overview
8
8
years of professional experience
Work History
DHS Residential Aid
Community Mediation Services, Inc
Jamaica, NY
09.2023 - Current
- Facilitated seamless interaction between operations and social services teams resulting in consistent provision of essential services.
- Administered intake processes and conducted facility tours.
- Complied with DHS rules.
- Supervised bed assignment processes within the unit.
- Provides Department of Homeless Services with updated daily census figures.
- Ensured client compliance with established rules and regulations.
- Ensured accurate distribution of items including metro cards and appointment slips for all clients.
- Documents all aspects of client interactions and shelter events thoroughly.
- Provided essential personal care supplies to clients.
- Ensured prompt provision of meals and snacks during assigned periods.
- Performed regular inspections to ensure compliance with shelter guidelines.
- Managed supervision of common spaces like cafeterias and laundry rooms to ensure rules were followed.
- Maintain required documentation in case records in writing and computer database
(CARES) and update client's records in accordance with governmental and agency policy.
Homeless Outreach Specialist
Goddard Riverside Community Center
Manhattan, NY
12.2017 - Current
- Commenced duties as Homeless Outreach Specialist within New York City.
- Ensured data accuracy through diligent tracking, recording, and analysis of computer entries.
- Gathered insights by compiling data on more than 2,500 homeless people across five regions.
- Updated records systematically documenting intervention initiatives and community outreach.
- Utilized findings to configure outreach and case management data.
- Assisted more than 500 individuals experiencing homelessness in the borough of Manhattan.
- Maintained comprehensive records by inputting pertinent details into Street-smart and MOCAPP systems.
Respite Worker
Life Dome
Yonkers, NY
05.2017 - Current
- Provided care for people with intellectual and developmental disabilities at Life Dome as a Respite Worker.
- Provided empathetic support to young and adult patients with various disabilities.
- Facilitated patient involvement in recreational activities.
- Customize recreational and skill-building activities to match clients' interests, ensuring engagement.
- Performed home visits to clients with diverse medical conditions, providing tailored care and support.
Education
Bachelor of Arts - Journalism
SUNY At Albany
Albany, NY05.2019
Associates - Physical education
SUNY Delhi
Delhi, NY05.2016
Skills
- Skilled in Handling High-Volume Reporting
- Adept at Microsoft Office Applications
- Familiarity with Personal Outcome Assessment
- Proficient in Customer Relations
- Skilled in Situation Management
- Expert Photography Techniques
- Skilled in Mobile and Computer Technologies
Certification
Certification of fitness F-02
Fire Guard for shelters (citywide)
September 2024- September 2027
New York City Department of
Health and Mental Hygiene Qualifying Certificate in Food Protection
January 1/25
American Red Cross Adult First
Aid/CPR/AED April 2024- April 2026
Introduction to Case Management
December 2023-December 2025
Timeline
DHS Residential Aid
Community Mediation Services, Inc
09.2023 - Current
Homeless Outreach Specialist
Goddard Riverside Community Center
12.2017 - Current
Respite Worker
Life Dome
05.2017 - Current
Bachelor of Arts - Journalism
SUNY At Albany
Associates - Physical education
SUNY Delhi