RESIDENTIAL INBOUND SALES REPRESENTATIVE
Charter Spectrum
01.2025 - Current
Hi, I’m
TERESA ST JOHN
Largo,FL
Summary
Knowledgeable and diligent human resources professional successful at coordinating records, assessments, and benefits paperwork. Keeps HR running effectively and businesses compliant. Trained in EEO, ADA, and other standards. Dynamic Recruiter adept at supporting talent acquisition efforts to meet staffing needs. Brand manager, identifying best and brightest applicants to join team. Create an active pipeline and develop sourcing strategies, using social media, job boards, and networking. Organized Human Resource Assistant with strong administrative background. Proficient in using advanced tools in HR software and maintaining HRIS database. Proficient with MS Office and offering general knowledge of state and federal employment law.
Professional sales expert with focus on driving customer engagement and satisfaction. Skilled in identifying customer needs and providing tailored solutions. Known for fostering team collaboration and being adaptable to changing demands. Expertise in communication and problem-solving, vital for achieving sales goals.
Experienced with customer engagement, communication, and problem-solving. Utilizes persuasive communication to connect with clients and understand their needs. Knowledge of sales strategies and techniques that drive customer satisfaction and retention.
Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Charter SpectrumLargo, FL
RESIDENTIAL INBOUND SALES REPRESENTATIVE
01.2025 - Current
Job overview
- Developed deep product knowledge to effectively address customer inquiries and objections.
- Implemented upselling strategies that increased average order value and improved customer satisfaction.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Worked with multiple means of communication within fast-paced environment.
- Participated in cross-functional teams to share best practices and enhance overall company performance in the market.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Proactively reached out to potential clients who had expressed interest in our products or services but hadn''t yet made a purchase decision, nurturing those leads into closed deals eventually.
- Utilized automated systems to log and retrieve information.
- Utilized CRM software for accurate tracking of client interactions, supporting data-driven decisionmaking.
- Responded to customer inquiries with comprehensive product knowledge, leading to increased customer satisfaction.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Executed outbound calls to follow up on leads, contributing to higher conversion rate from inquiries to sales.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
ExultTampa, FL
Human Resources Coordinator
01.2001 - 05.2003
Job overview
- Assessed workforce requirements across each project and conducted recruitment drives and selection processes.
- Ensured proper communication across hierarchy and with employees for timely redressal of employees' grievances, complaints, and harassment allegations, promoting harmonious work environment.
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards.
- Organized employee engagement surveys analyzed results data and formulated plans to increase satisfaction.
- Scheduled and administered employee assessments and drug tests on the current staff and prospective team members.
- Ordered office supplies, maintained department equipment, sorted and distributed mail, and performed other administrative support functions.
- Organized background checks and drug screening processes.
- Supported efforts to recruit and hire staff, including posting advertisements, pre-screening and interviewing applicants, completing reference checks, and orienting new employees.
- Provided first-line customer service by responding to all HR for HR-related inquiries.
- Identified effective recruiting strategies to deliver qualified candidates for hiring consideration.
- Met with new hires to conduct orientation and on-boarding sessions.
- Maintained productive, diverse candidate pipeline to meet present and future recruitment needs.
- Screened and pre-interviewed candidates referred for hiring consideration.
- Managed the onboarding of new employees, including processing paperwork, conducting orientations and providing information such as compensation, benefits and the opportunities for promotion.
All Medical PersonnelBoca Raton, FL
Recruiter Manager
08.2000 - 01.2001
Job overview
- Developed recruiting strategies using advertising techniques, job boards, and events to build national talent pool.
- Identified and implemented improvement opportunities to discover and deliver talented candidates.
- Assessed workforce requirements across each project and conducted recruitment drives and selection processes.
- Forecasted employment needs and built recruitment funnels to maintain consistent stream of top-quality candidates.
- Stayed up to date on industry changes to keep the organization responsive to new legal standards.
- Collaborated with both manager and employees to handle questions and resolve work-related issues.
Northern Illinois Medical CenterMcHenry, IL
Human Resources Specialist
01.1998 - 10.2000
Job overview
- Assessed workforce requirements across each project and conducted recruitment drives and selection processes.
- Used exceptional HR knowledge and abilities to meet needs of personnel across all departments.
- Identified training requirements for existing employees and organized various training sessions, workshops, and other activities.
- Updated HRIS database with current employee, position, and compensation information.
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards.
- Provided first-line customer service by responding to all HR for HR-related inquiries. Scheduled interviews with management teams.
- Managed recruitment by posting positions, sourcing, interviewing, and extending offers.
- Coordinated swift responses to employee relations issues like harassment allegations and interpersonal conflicts.
- Organized and maintained paper records and served as HRIS super-user and support for staff.
- Organized background checks and drug screening processes.
- Scheduled and administered employee assessments and drug tests on the current staff and prospective team members.
- Engaged candidates to quickly determine skills and motivation.
- Responded to basic HR questions from managers and employees regarding personnel practices, labor laws, health insurance, retirement, workers' compensation, recruiting, time off, and training.
- Maintained updated personnel files, HR database records, grievance documentation, performance evaluations, and disciplinary actions.
- Maintained productive, diverse candidate pipeline to meet present and future recruitment needs.
- Ordered office supplies, maintained department equipment, sorted and distributed mail, and performed other administrative support functions.
- Stayed up to date on legal standards and guidelines such as equal employment and the protections for workers with disabilities.
Education
University of Wisconsin - Rock CountyJanesville, WI
Associate of Arts from Undeclared
05.1988
University Overview
Attended 2 year college
Skills
- Recruitment life cycle Employee relations
- Grievance handling and redressal
- Training and development Sort vet applicants, Maintain employment records, Talent acquisition and Candidate interviews
- Staff hiring and recruitment - Conduct orientations and training New hire orientations
- Human resources support, Applicant assessment, Coordinate recruitment strategies
- Administrative Networking events
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
- Data entry skills
- Product knowledge
- Objection handling
- Lead qualification
- Sales reporting
- Brand awareness
- Sales training
- Quality assurance standards
- Performance metrics
- Persuasive communication
- Closing skills
- CRM software
- Closing sales
- High-energy sales tactics
- Sales quotas
- Positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Effective communication
- Inbound and outbound calls
- Call center experience
- Conflict resolution
- Product and service sales
- Call control
Timeline
Human Resources Coordinator
Exult
01.2001 - 05.2003
Recruiter Manager
All Medical Personnel
08.2000 - 01.2001
Human Resources Specialist
Northern Illinois Medical Center
01.1998 - 10.2000
University of Wisconsin - Rock County
Associate of Arts from Undeclared