Joan West

• Enhanced overall brand reputation by ensuring all employees were well-versed in product knowledge, enabling them to better assist customers and provide expert recommendations based on individual needs.
• Improved overall store efficiency by assessing current processes and offering targeted recommendations for improvement based on employee feedback and observations from training sessions.
• Spearheaded efforts to implement loss prevention strategies within the store environment, contributing to significant reductions in theft rates across retail locations.
• Increased team collaboration by organizing group training sessions that focused on building strong working relationships among staff members.
• Developed customized learning materials tailored to individual employee needs, leading to improved skill development and job performance.

• Awarded Employee of the Month

for 12 months.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development. Awarded top salesperson.