Joana Felipe Villanueva

• Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Called and faxed pharmacies to submit prescriptions and refills. Provided compassionate care for patients, addressing their concerns and ensuring a positive experience. Collected and documented patient medical information such as blood pressure and weight. Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Assisted in varying areas of production and manufacturing of guitar strings. Packaged and prepared product for shipment. Followed safety procedures and guidelines to maintain safe working environments. Used equipment properly to avoid workplace hazards or injuries. Resolved issues quickly to maintain productivity goals. Assembled and tested various products to meet production requirements and quality control standards.

Transported patient to medical appointments and shopping trips. Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patient. Maintained clean, safe, and well-organized patient environment. Assisted patient with self-administered medications. Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Managed large amounts of inbound and outbound calls in a timely manner. Followed call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solution. Utilized scheduling software to create and maintain appropriate schedules.

Processed and completed workers' compensation paperwork. Submitted all completed paperwork to insurance companies. Organized and filed patient records and charts. Create and maintain the schedule of patients. Monitoring vital signs, and other fundamental care actions.