Joana Fernandez Martinez
Edcouch
Summary
Proven leader and problem-solver at Stripes Convenience Store, adept in enhancing customer experience and streamlining operations for efficiency. Excelled in mentoring staff and fostering a culture of teamwork, significantly increasing repeat business through exceptional service. Skilled in both customer engagement and operational management, driving sales and maintaining high standards of service.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Stripes Convenience Store
12.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Kitchen Manager
Stripes Convenience Store
10.2023 - 06.2024
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
J. Economedes High School
1414 N Alamo Rd, Edinburg, TX 7854206-2018
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Kitchen Manager
Stripes Convenience Store
10.2023 - 06.2024
Assistant Store Manager
Stripes Convenience Store
12.2020 - Current
High School Diploma -
J. Economedes High School
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