Joana Furtado Ramos
Quincy,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Store Manager
Verizon (Russell Cellular)
Wilmington, MA
11.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling
- Monitored inventory levels and placed orders to restock shelves
- Developed strategies to maximize sales and profitability
- Handled customers problems and resolved them to ensure they would be satisfied with their purchase and create opportunity for repeat sales
- Resolved customer complaints in a timely manner
- Recruited, trained and supervised new employees
- Implemented efficient systems for tracking stock movement
- Maintained accurate records of employee performance reviews.
Sales Associate
Xfintiy
Weymouth, MA
10.2020 - 11.2022
- Selling Comcast products and services to customers
- Training new hires
- Inventory management (weekly counts and handled delivery)
- Greeted customers and provided exceptional customer service
- Provided accurate information about products, prices and services
- Maintained up-to-date knowledge of store merchandise and policies
- Built relationships with customers to encourage repeat business.
Crew Leader
McDonald's
Weymouth, MA
07.2016 - 10.2020
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Ensured compliance with all health and safety regulations.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Delegated daily tasks to team members to optimize group productivity.
Education
Bachelor of Arts Animation -
Massachusetts College of Art And Design
08.2021
Skills
- Store Opening And Closing Procedures
- Retail Transactions Processing
- Stock Replenishment
- Maximizing Profitability
- Complaint Resolution
- Strategic Sales
- Customer Assistance
- Problem-Solving
- Employee Training And Hiring
- Staff Training
- Customer Outreach
- Productivity Maximization
- Teamwork And Collaboration
Languages
Portuguese
Professional
Timeline
Store Manager
Verizon (Russell Cellular)
11.2022 - Current
Sales Associate
Xfintiy
10.2020 - 11.2022
Crew Leader
McDonald's
07.2016 - 10.2020
Bachelor of Arts Animation -
Massachusetts College of Art And Design
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