Joana Gallegos
Houston,TX
Summary
Driven and decisive management offering 8+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity. Coordinated and organized professional with several years of vast experience managing employee relations activities in fast-paced, growing company. Attentive listener committed to building strong, trusting relationships with staff and management.
Overview
10
10
years of professional experience
Work History
Human Resources Representative and Safety
McLemore Building Maintenance Inc.
Houston , TEXAS
09.2023 - Current
- Created and implemented employee onboarding processes, including new hire paperwork, orientation materials, and training programs.
- Conducted recruitment activities such as job postings, interviewing candidates, and reference checks.
- Researched best practices for recruiting strategies to ensure a qualified applicant pool.
- Maintained personnel records in accordance with applicable laws and regulations while ensuring confidentiality of information.
- Provided advice to employees on how to navigate internal processes such as filing complaints or requesting accommodations.
- Advised supervisors on legal requirements related to hiring practices such as background checks or drug testing protocols.
- Conducted trainings on topics such as workplace safety protocols or sexual harassment prevention.
- Supported employees with benefits enrollments by guiding process and answering questions.
- Enforced compliance with federal, state and local employment regulations and laws from EEO to ADA.
- Scheduled training events and informed participants of details.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Provided essential support to address individual HR needs of employees.
- Partnered with senior HR team to communicate company standards and policies.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
- Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
- Coordinated employee recognition programs to boost morale and reward outstanding performance.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Human Resources Recruiter
Horizon Environmental
Baytown, TX
06.2022 - 02.2023
- Communicated with hiring managers to identify staffing needs, determine job requirements, outline qualifications and create job duties.
- Reviewed candidate applications and conducted phone interviews and screenings.
- Extended job offers to selected individuals and negotiated compensation.
- Drafted job descriptions and interviewed candidates to fill open roles.
- Built quality pipeline of candidates through outreach activities such as emails, job fairs and job boards.
- Directed talent management, recruitment and employee retention efforts.
- Kept company in compliance with EEO requirements.
- Sourced, qualified and conducted screening interviews with job candidates.
- Contacted job applicants to inform of application status.
- Conducted exit interviews and completed employment termination paperwork.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Administered employee benefit plans.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Prepared or maintained employment records using human resources management system software.
- Recruited and trained new employees to manage overall talent acquisition.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Addressed harassment allegations, work complaints or other employee concerns.
- Scheduled or conducted new employee orientations.
- Conferred with management to develop or implement personnel policies or procedures.
- Hired employees and processed hiring-related paperwork.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Interpreted and explained human resources policies, procedures or regulations.
Full Desk Recruiter
Smith Personnel
Houston, US, US
10.2021 - 05.2022
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
- Supported human resources, controlling resume flow within applicant tracking system.
- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
- Oversaw staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Brought in well-qualified, multifaced job candidates to fill open positions.
- Increased recruiting network by leveraging industry contacts and internet mining resources.
- Organized applicant drug tests and obtained results.
- Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
- Tracked personal and financial information of employees.
- Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
- Contacted job applicants to inform of application status.
- Planned and executed recruitment events to bring in area candidates.
Manager of Operations
CVS Pharmacy
Houston, US, US
10.2019 - 04.2021
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Oversaw team development according to industry service standards to further customer loyalty
- Completed inventory audits to identify losses and project demand
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Supported sales management initiatives to optimize business development
- Enhanced sales by implementing merchandising and promotional improvements
- Inspected production areas to identify and correct unsafe or unauthorized practices
- Analyzed strategic, core and support processes and recommended improvements to streamline processes.
Shift Supervisor
AutoZone
Houston, US, US
05.2016 - 12.2019
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions
- Assisted upper management with daily operations to meet standards of service and quality
- Resolved customer complaints and reported issues to senior management
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines
- Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within
- Completed opening and closing duties to facilitate business operations
- Created schedules and assigned jobs based on employee strengths and anticipated customer demand
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
Office Administrator
TMK Manufacturing
Houston, US, US
08.2014 - 12.2015
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output
- Processed financial documents, including contracts, expense reports and invoices
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations
- Oversaw workforce management and staff scheduling to keep office operations smooth and efficient
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Education
Associate of Arts -
San Jacinto College District
Houston TX05.2010
GED -
San Jacinto College District
Houston04-2003
Skills
- Human Resources Management Systems
- Candidate Searching
- Benefits Administration
- Fluent in Spanish
- Communication
- Organizational skills
- Active listening
- Policies implementation
- Hiring and retention strategies
- Onboarding
- Records management
- Planning & organizing
- Termination Documentation
- Policy Interpretation
- Employee Orientation
- Employee Hiring
- New Hire Onboarding
- In-Person and Telephone Interviewing
- Employment Recordkeeping
- Work Complaint Handling
- Background Checks
- Database Maintenance
- Information Protection
- Drug Testing
- Training Development and Execute
- Microsoft Office
- Analytical and Critical Thinking
- Strategic Planning
- Complex Problem Solving
- Relationship Building
- Documentation and Recordkeeping
- Customer Relationship Management
- Forecasting Employment Needs
- Employment Record Verification
- Employee Paperwork
Timeline
Human Resources Representative and Safety
McLemore Building Maintenance Inc.
09.2023 - Current
Human Resources Recruiter
Horizon Environmental
06.2022 - 02.2023
Full Desk Recruiter
Smith Personnel
10.2021 - 05.2022
Manager of Operations
CVS Pharmacy
10.2019 - 04.2021
Shift Supervisor
AutoZone
05.2016 - 12.2019
Office Administrator
TMK Manufacturing
08.2014 - 12.2015
Associate of Arts -
San Jacinto College District
GED -
San Jacinto College District
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